Rating & Review Keseluruhan Golden Tulip Le Diplomate Cotonou

Rooms are fine, and good location. But the major drawback is the restaurant. Quality is fine, but lower than expected for such a hotel. Buffet are fine, but nothing that really makes you willing to go for dinner. A la carte are ok, but takes a long time to arrive. However all personnel are very nice, and always ready to help.

I enjoyed interacting with every staff. See you all at my next visit.

Séjour agréable

The room was fine. The restaurant was limited in options. The service was poor. The helpers and servants need training in hospitality. They should not look to rush customers and clients to grab their handbags and close doors for them.

!

Good location

Service is excellent. The Assistant Manager, Christian, was so helpful with everything.

Excellent service, clean room, convenient location

This hotel did not inform guests about amenities that were not available during our stay. The manager was extremely combative when confronted with the issue that advertised amenities (such as the pool) were not available for guest use. The rooms are extremely loud due to being able to hear everything in the room next door. While amenities can sometimes not be available, this was all made worse by the way management handled the situation, which included lying to us about what was and was not available. It was so awful we wound up leaving a day early to move to another hotel after the manager all but told us to leave.

First of all the promised shuttle didn't come and I had to find someone to call for me the hotel. Then they sent a driver but I lost half an hour. At the reception I had to wait another 30 minutes to get my key!! For this money I expect better service!!! The restaurant was really good, I enjoyed great dinner for a really good price. The shuttle back was quick and free of charge. The hotel is clean and modern.

Excellent hotel.good customer service. I will visit again thank you

Nice and courteous staff

being able to lap swimming at night is why i choose this hotel over other of the same range

N/a

Great location, well trained staff. I enjoyed my stay at Golden tulip. Decent management and professional service. Will book again for sure

Great place to stay

The stay was really great

Aptly done

Sans commentaires particulier

All good as expected. nice and smiling staff.