Amazing staff everything 10/10 across the board

Great experience and top notch service

The hotel is top flight. Any aspect considered, they were effective in presentation and execution: a clean room, English speaking and well-mannered staff, a proper breakfast menu, and of all things, a rooftop bar. I really should stay at this property again if I visit Tokyo in the future.

My husband and I stayed here for 5 days and 4 nights. The room was immaculate every single time it was cleaned. Always gave us fresh clean new slippers, night gown. Always filled up coffee bar along with a large water bottle every time our room was cleaned. The staff here were very kind and helpful. From the check in to the restaurant and any other staff members. Thank you for the beautiful memories in Japan.

This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).

Clean room, good water pressure, 24/7 gym, and tasty breakfast.

The room was spacious and the bed was really comfortable. It was also quiet. There was a yoga mat already in the room which was great (it's in all the rooms!), as well as a fluffy robe, pajamas and a yukata. Highly recommend!

Quick free coffee for the morning. Solid comfortable room. Great location.

Everything was exceptional

Staff was always helpful. The room had nice conviences.

Great experience, excellent service and dining.

Overall fantastic urban hotel experience

Kimpton hotels have outstanding staff. The Kimpton at Shinjuku is the same. Thank you Alex and Shishir for everything.

Pet friendly, much needed for our move to Japan

The hotel is excellent, both location and amenities. The staff is very friendly - the service is outstanding. Highly recommended!

Great stay. Large room. Dining was amazing, breakfast was perfect. Staff so helpful. Loved the time there

Amazing stay in Shinjuku. Travelling from Australia. Extremely large rooms. Attention to detail was outstanding. Twice daily service. Dining/breafast was fantastic with two course and breads each day included. Staff extremely helpful, pleasant helped with cans/uber. Overall simply the best stay! Highly recommend.

Fabulous hotel! The staff are very friendly and professional. There are excellent food options if you’re looking to stay in and relax. Great location with proximity to Shinjuku proper and Shinjuku station- making it very convenient to the majority of Tokyo. We had a beautiful room with very comfortable beds and a lovely view. We will definitely be back!

Great rooms with lots of amenities (welcome brownies, coffee, tea, minibar, slippers, robes, umbrella, etc). Bicycles are available through front desk. Hospitality hour is held nightly with wine, sangria, sake with appetizers. The concierge was extremely helpful. The hotel is about a 9 minute walk from Shinjuku station. Overall, it was a wonderful stay!

The staff and service outstanding However very off putting when the dogs are eating off plates in the restaurants next to you. Would not stay here due to that reason again