Absolutely luxurious amazing stay. 3 nights is the perfect getaway!

The Rosewood is an experience! We loved picking a vacation where we can enjoy the property and all the amenities. We look forward to our return and hope the boating area renovation is complete! The staff knew how to personalize the service and remembered us during our dining experiences. The food was fantastic! And the room with a view as amazing with attentive staff and surprises left in our room helping us celebrate our anniversary. This was a memorable trip and we'd love to come back or visit another Rosewood property,

Service was amazing. Hotel is beautiful

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.

Top beach hotel/resort I’ve ever stayed at

Overall the property , hotel , room were all beautiful. Our room and view were fantastic. Amenities were just right and the beach club was fantastic. Given you’re staying at the Rosewood, service was surprisingly disappointing which soured the experience somewhat (excluding restaurant staff and bellman). When interacting with some front desk staff, housekeepers and / or concierge, they were often not overly friendly and rather made it seem as you were inconveniencing them with your inquiries. I usually wouldn’t comment on this but it was a common theme throughout what was otherwise a wonderful vacation

The issue really was service. This was not the same service one would get at other Rosewood Properties like Mayakoba. To start the check in was not informative at all. The kids club was non existing. The concierge was not helpful with any children's programs. The service at the beach was dismal. The crew at the beach was not attentive. They set up some old chez lounges and then never checked on you or gave you new towels. The service to get a drink took 30 mins to 45 mins. The second day we brought our own bottle of wine. And I just walked to the bar myself for a drink. The food. Some was tasty but the pricing for kids food was predatory. 17 dollars for a bad peanut butter and jelly. They did take this off the bill. When we wanted vodka added to a 12 dollar mock tail, they raised the price by 16 dollars to make it a 28 dollar drink. The property itself is nice. The room was very nice. But the attention to detail was lacking and not what you would expect when paying over 3500 per night. For example when they came to turn down the kids sofa bed they didnt any pillows. I guess at the end of the day you are paying for the property and access to the beach club. But they have work to do to reach the level of service at other rosewood resorts. Also I think kids food should be free at that price point or at least at cost. It just rubs me the wrong way when cheap food is expensive.

The property is dated

Great stay.

I cannot say enough about the exceptional level of service provided by the staff at the Rosewood. From the first moment we arrived we were greeted by the most warm, helpful and accommodating staff. This service extended from the bell stand to housekeeping and to the many waitstaff members we encountered each day. Staff members greeted us with kindness and took time to ask us about our trip and chat beyond the normal pleasantries. They could not have been more professional and their pride in Bermuda and the Rosewood experience shown through.

Hotel was beautiful and staff was extremely friendly and helpful.

Spa is exceptional. Rooms are beautiful and spacious-beds are comfy. Staff is nothing short of fantastic-friendly and helpful. Food is top notch.

Strange check in experience as there was no one at Reception for quite some time. Property is good overall but underwhelming for a 5 star.

I was not impressed. There’s 2 stagnant shallow pools; no jacuzzi. ‘Ocean view’ room was overlooking the local fractional townhouses. Did not feel like their profile pictures. Not a lot to do there - They have no bikes, no scooters, anything like that. The only option to get anywhere is to wait for their van. Even the beach had assigned seating, it was weird. I did not like it here.

Very clean. Excellent restaurant, pool, housekeeping staff!

It was overall a nice stay

Beautiful setting and room. Views were lovely. Staff was so nice and helpful. The waitstaff in the restaurants were so personable and made an effort to remember our names. Beach was lovely. Adult pool was peaceful and beautiful. Food was very expensive all around, but they demonstrated value in warmth and Rosewood offered several dining options throughout the resort.

Pool was great. Room was comfortable. Gym was good.

We loved our room , very comfortable , the bed was great and we are picky, and a beautiful view of the gorgeous turquoise ocean when you awake. It was perfectly equipped, mini bar and snacks, and a beautiful terrace over the ocean. They also put a lovely birthday treat in the room for my husband and remembered it and did the same above and beyond at the restaurant that night! This hotel really is fantastic and the staff tries so hard to make your stay as beautiful as possible. We were so impressed and honestly have traveled to quite a few countries.

A beautiful place to vacation