Rating & Review Keseluruhan Frederick's Lodge

Was a great place and location for stay. Safe environment as well

My stay at Frederick's Lodge was a pleasant one. Food was good. Property was clean, and staff was very friendly and helpful.

Property is beautiful and well kept. Very nice rooms

The staff and manager were very welcoming and friendly. The room was warm and cozy. The free breakfast was more than adequate, it was more like a brunch with breakfast food, and lunch food. It is conveniently close to the mall. It is since we located to the museums. And last lease, but it is more than affordable. Great value for your money..

Service was great and the people friendly. Restaurant has good food for dinner, breakfast is very basic. The only reason for lower stars is because the gym is quite bad. Most of the equipment is broken and the AC didn’t work. Otherwise recommended

The hotel was amazing, clean and calm. Their hospitality was great and would chose there anytime when I’m in Kumasi.

My colleagues and I had a very pleasant stay. We stayed for 4 nights. The rooms were spacious, clean and comfortable. The staff were available when needed at all times and were all very helpful. Their airport shuttle was waiting for us on arrival and dropped us back in good time. We will stay again.

I think the property is lovely. The staff was very polite and accommodating. The room had all of the necessary amenities to ensure a pleasant stay. I will recommend it with an honest report of concerns: 1) It appeared that staff did not have thorough training in the hospitality industry, particularly in food management. 2) The lack of availability of food and beverage menu items was unacceptable. 3) Adherence to dining hours was unacceptable. For example, if the breakfast buffet was said to be available at 8, the food wasn’t ready to serve then. 4) The toaster didn’t work. 5) There wasn’t butter and jam available for bread or sugar or honey or walnuts, etc. available for oatmeal, etc. While those may seem like small things, they are important if you want to grow the business beyond the region to include more international travelers.

The property is newly built (within 5 years) and it is extremely clean and well appointed. The staff are all friendly and welcoming. I had a delicious fresh breakfast in the morning. The pool and gym are a lovely surprise too! And the ice machine is a bonus… The room has a strong air conditioning unit that kept the room a great temperature. This lodge is an oasis in Kumasi. I booked a second night for when I return to Kumasi.

excellent spot. I am Sure to Be back. Loved it all. Staff was good. Just a little bit more attention to be paid to the pool Cleaning.

We booked 2 nights at Frederick's Lodge. After checking in (around noon) we noticed loud construction. The gentleman at the front desk offered to change our room but the sound could be heard throughout the hotel. We were assured that the construction only occurred during the middle of the day. That evening we went to the restaurant. When we asked for a menu, we were told there was "no menu" and we should just ask for what we wanted. We asked for a pastry were told they could only do pancakes or a fruit cup. The following morning we were woken up by loud hammering at 8:30. We went to the front desk and asked to check out immediately. After some back and forth the manager agreed to allow us to check out and get a refund for our second night. We were told to call Expedia to change the reservation. We went back to our room changed our flight and called Expedia. While talking with Expedia we received a phone call on the hotel phone from another manager (the supervisor of the manager on-duty) saying that construction would stop. We reminded him that we had already been told we could check out by the hotel staff and our flights were changed already. Eventually, Expedia told us they needed to reach out to the hotel directly to approve the refund. Expedia contacted the hotel but the managed denied the refund. Stay away from this hotel. Management is dishonest.

Value for money. Good hygiene. Better overall than most other hotels in the city of comparable size and pricing.

It was refreshingly quite nice. Good quality building nicely kept rooms, very comfortable bed, friendly staff and superb customer service! Very good breakfast but limited options for vegetarians. There is construction going on outside, but it did not deter from the experience. I Highly recommend this hotel!

Stayed at this lovely hotel for 4 nights. The staff are very friendly and are happy to go out of their way for you. The rooms are very well presented and the bed was very comfy. As the hotel is close to the Kumasi Mall it makes it a very good spot to be. Will be visiting again when back in Kumasi and fingers crossed that is soon.

This is a great place to stay and it is clean. They have good food and a wonderful staff.

Location was good, staff was awesome including the owner Kofi Hand overall good experience. Some construction going on but it did not cause dislocation

This boutique hotel offers American standard amenities that meets Al your needs and desire. The staff are well mannered and treat you really well. The manger is also a super friendly and very hands on making sure your needs are catered for. It's is definitely a must stayed place is your in Kumasi. Ghana. Eden from California, USA

We thoroughly enjoyed our stay at Frederick’s Lodge. The location, our room, the pool and food were amazing. The cherry on top of this amazing stay was the staff. Every staff member provided excellent customer. They were helpful in answering all queries, helping us with our luggage and even ordering us food when the hotel restaurant was closed. Fredericks lodge is my new home in Kumasi now and I’ll be recommending it moving forward.

It’s not exactly as advertised. The roads to the lodge is terrible and you will need some form of SUV or large vehicle just in case it rains. There is free parking. The lodge doesn’t offer free pick up from the airport so you will have to find your own way to get to the location which to me is not god customer service. There are many locations or hotels around who will offer a free airport pick up but when I booked my flight and called on to see if I could be picked up at the airport I was told it came with a fee which was interesting to me. I think that should be free and at no charge, so I ended up having to book a rental instead since I was going to be in Kumasi for a few days. Got to the lodge, check in was smooth, the first mistake was the receptionist assigning me to a room which was already booked and had a guest in it. Finally the room is taken care off, overall impression about the room was it’s nice but then I realized it was small, shower pressure was low. The beds have tires under them so they kept drawing off the headboard, the bathroom had just one tissue paper stocked in the toilet, but over all it was a decent mini room. I stay for a day and I go back to check my reservation then I realize the room I paid for wasn’t the one assigned to me. Talked to the receptionist about it, had to involve the manager before eventually it was changed after I had stayed for 2 days. How do you check a customer in to the wrong room? Standard and superior are 2 different words?

One of the best places to stay. Very friendly staff and delicious breakfast options. You can also eat during the day or have dinner at the hotel. Unfortunately the Wi-Fi did not work and started to work again on our last morning. That was the only minus point. The room was cozy and clean. The cleaning staff came every day to refresh the room. There is a clean pool, a rooftop terrace. And you’ll get free shampoo, soap and shower gel.