Rating & Review Keseluruhan Home2 Suites by Hilton Temple

AC went out in the room, they tried resetting the breaker but no luck. Stick in hot room with 3 kids. Just want to make through night and head home. 1:47am as I write this.

Overcharged for room. The room was not at all comfortable, beds hard, no water pressure, set up like a meeting room, no door on closet and sliding door on bathroom was extremely hard to open and close.

People were awesome easy to get to place was clean just a little old carpets in staircase

The lady who checked us in was super friendly.

Friendly staff clean rooms. Was very happy with our stay will come back again.

A/C in room 215 wasn’t working properly, bathroom door was very difficult to open and latch was broken, and no hot water in room or restroom.

I will never stay there again. I paid almost $900 for five nights there and the service was terrible. Only one elevator working out of two. The power kept going out in our room every day two and three times a day. The water in the shower was cold. the Wi-Fi sucks and also the phone went out in the room.

Es un buen hotel, el desayuno esta bien.

I love staying at Home2Suites - the rooms are clean and spacious, the staff are friendly, and their amenities make life a lot easier. Breakfast is particularly delicious, and they have a great variety of foods!

Very welcoming.

There was no hot water and showers for part of our trip and hotel at first would not acknowledge, then said that there was a maintenance man that was supposed to come and work on things. We had to check out and not have a shower before our big Easter event.

This is my go to hotel when I’m in Temple. I love this place!

Great place to stay!

Everything about our stay was amazing from the service and staff. I highly recommend this place for an awesome stay with no regrets. The front desk personal amazinly awesome!!! And cant leave Yole out super nice and friendly person that just make you happy greeting everyone with a smile and making sure we are all ok with our breakfast.

The property was nice, clean, and easy parking. We checked into our hotel at 3 pm. We were woken up at 10:30 pm to someone trying to get into our room. Then received a phone call that the hotel could not find our reservation. I went down to the front desk to find the same lady who checked me in, telling me I did not have a reservation. This was irritating for obvious reasons, especially since we had a toddler that was woken up by this chaos, my husband was fighting to get him back down while I handled this mess. The front desk lady then said "Oh you're not supposed to be in that room". Her tone made it sound like I was going to be made to change rooms. I asked "is that why someone was trying to get into my room" and she replied "No one was trying to get into your room, that was me trying to get in. The only reason I couldn't was because you locked it from the inside. Someone else said their key wasn't working so I had to come open the door." Thankfully I did lock it because who would've walked in on me & my family? I understand it must've been a long shift for her and her tone & attitude reflected that, which is why this rating isn't less, but it was very irritating nonetheless. She blamed everything on a system glitch & that she went on spring break & the system was brand new to her so she wasn't familiar with it......I think she should've been well trained in the new system before being responsible for customer safety & wellbeing because who knows what would've happened.

Location is great for food options. Front desk was nice. Rooms are spacious, and breakfast had variety. Actual room is just okay. Stains on the carpet, there was hair everywhere in the bathroom, and a small bug in the fridge.

Hotel was overbooked and no one called about my booking.

The room was clean. And staff was friendly.

Was a nice property , and in a great location around lots of good choices to grab a bite to eat. Only problem I had was when taking a shower the hot water did not last very long

When I got to my room it was about 7:30pm. I had been driving up from Houston after a very long day, was tired and hungry. I checked in, Katherine at the front desk was very nice to deal with. Dropped my stuff and headed out to get some dinner. What I didn't notice when i first went into the room was the dishwasher had overflowed and there was water on the floor. I then looked into the sink, and it looked like the drain had backed up into the sink. I got a towel and cleaned up the water on the floor. I then notified Katherine and included a photo of the sink. I let her know I was okay and didn't need someone to respond. Then to top it all of I could not get the TV to turn on. I let Katherine know, she came up (which I was very surprised that a woman is allowed to go into a man's hotel room unescorted). The remote would only work if it was 6" away from the black control box. No need for a remote at that point. I asked if we could put new batteries in the remote. Katherine supplied new batteries, but it didn't help. I don't want to complain about Homes2Suites in general, but this stay was rather disappointing. I asked if i could be moved to another room and was told you could not do that. Anyway, I survived. Would recommend having more than one person on staff at night, or a maintenance person.