Rating & Review Keseluruhan Pacheco Pass Motel

We booked a night and when we arrived for the stay at 8:30 pm there was no one in the office to give access to the room. They still charged us for the room even though we had to get another hotel room. We called Hotels.com but they were unable to get our money back. We were disappointed with the hotel and that Hotels.com could not help us resolve the problem.

Comfortable

Did not even check in. This motel is basically a homeless camp with broke down cars, broke furniture, and trash strewn about the parking lot. It actually seemed ababdoned. Filthy hardly describes this place. There were some "guests" sitting outside smoking and drinking. You can tell that they lived there full time. The neighborhood is super sketchy with homeless camping and gang members.I tried to get Hotels.com to remove this motel from their listings. Somebody is going to get assaulted or worse if they end up staying here!

Dead cockroaches all over the floor. The curtain was barely hanging on. Missing tiles on the floor. The bed was wildly uncomfortable and its not a queen bed. It was a double. Thjs place is disgusting and the losting are full of s**t. They skimp at every turn. DO NOT STAY HERE

Cozy and cute. Staff is family oriented, polite and helpful. Any questions or needs were met. For the price nice place to stay.

Strange from the begining. It took 20 minutes to check in and the woman behind the counter said "they room shows occupied in the system". She asked if I needed the larger room that was booked and I said no that I was alone. She then said that she needed to see if the room was clean (this was at 7:00 pm) and walked across the parking lot to check. Upon returning she determined the smaller room was clean and proceeded to finish checking me in providing I pay a $70 deposit for potential theft and damages. I am used to giving a credit card for insidentals but not a theft or damage deposit which she could not tell me when that would be refunded. Upon entering the room, presented clean but the floors were not. No soap in the bathroom, small fridge and microwave, but now utensils or even a paper cup to drink water from the tap. No coffee maker in the unit or on-site. Password did not work so used my mobile phone as a hotspot. Bathroom door would not close or fit in the door jamb.

Older place but safe quiet. Have stayed before

The office is locked and you knock on the door and wait for someone to help you. She took 15 minutes to check me in and then said the room needed to be mopped and that took another 10 minutes. I felt worried the whole time about safety.

Very nice room for one or two people, also very quiet location and great walk-in shower

It's been a week and I still have not gotten my deposit I keep calling and calling and leaving message a few times no answer 😡

Stayed on the drive down south.

Mal servicio del personal

Stayed in room 18. It's a bit of an odd set-up. There are no working electrical outlets near the bed. The one at the head of bed didn't work so those with cpap machines will have to plug from across the room to the bed. TV didnt power on either. Didn't bother asking to fix it because I had my laptop.

Good staff . Great customer service .room clean

Very pleasant staff. The room was clean, had hot water, air conditioning, free cable TV, apt size fridge and microwave. I would definitely stay there again!

Older motel with wear and tear, but clean and quiet. Everything works. Was missing soap and trash can. Good deal overall.

Convenient location, older property in need of plenty of repair.

Place was small but clean. Old and a little tattered. Ok place to lay your head. Not for the pinky out types.

This is an old property, but the room was very clean and the bed was comfortable. The motel is off the beaten path, and next to a school in a residential neighborhood so it’s quiet at night. However, there are some residents at the motel who get up early to work, and they were talking noisily outside our window early. A bagel place is a short drive away for breakfast.

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