Rating & Review Keseluruhan Crowne Plaza Shanghai Hongqiao by IHG

Great hotel. Only minus. I have paid business lounge acces, but it was closed... they could at lest offer a bottle of wine...

Nice clean room. Walking distance to the railway station.

Got a free upgrade to the suite. So naturally this is a 5 star review.

Comfortable room, smell smoke inroom, air condition worst

Registration cannot find my reservation under Expedia. Junior staff has no clue on what she does. Manager assisted and she only found 1 room booked. I have to spend 35 mins for a check in. For a 5 star priced hotel? No coffee after 5:30pm at lobby and service staff not aware. toliet bath tiles can see stain and moldy, Cleaning staff leave rubbish on the floor. Sent for laundry, waited 3 days. The only consolation is the conceige, Jack Liu who was the most helpful. And the GM. other than that, can forget about this hotel, is for the locals to patronize.

In general the hotel is very good BUT, there is no room service at all. The western food restaurant ants in the hotel opens at 5:30pm.The Breakfast buffet is excellent.

整體舒適，人员服務好，只是房間隔音稍遜，外面杂音房間會聽到

Property is near big exhibition center (10 minutes). Rooms are nice, clean and very quiet. Staff is very friendly however their English is extremely limited. For a Western hotel brand more emphasis should be placed in having English speaking staff.

Great hotel breakfast is amazing. Very far from pudong Airport be carefully when you book this hotel because Shanghai have 4 airports.

Their breakfast buffet was just outstanding. Great selection of food, but if you want to lose weight, do not go there :-).

The only thing that I did not like about this hotel is that when I call for room service, they told me they don’t e it. Everything else, OK