Honestly the people at the restaurant they don’t pay attention to you they don’t care bc they know it’s all inclusive so they don’t care to help you on Saturday we when to eat at the hibachi restaurant and they made us wait for 30m to get in 30m no drinks no appetizers no food the food came out at 10:30pm and he said we couldn’t order anything else bc they were closed I asked for my dessert and he said everything was closed how hard is it to get a scoop of ice cream from the fridge. food is always tasted less

The elevator did not have AC, and it was hot anytime we had to use it. The lobby also was hot without any AC, which made it uncomfortable to stay there for too long. The check-in staff were not friendly. I rented a car, and the afternoon staff at the gates at the resort towards the parking lot was not friendly either. Only these 4 things, but every other staff were really friendly and great. The food wasn't bad, but not great.

It was good

Amamos tudo!! Funcionários extremamente educados, atenciosos.

Bad experience

Bad service , AC not working good , Rooms bad condition

Mucho calor/ la comida lo mismo todo el tiempo

Bad service , rooms to old , no good ac ,

Great stay, great location, this was my 10th time traveling to Cancun, 1st time at Krystal Grand, and I can say it has been the best all inclusive food. Rooms were clean, staff was nice, no complaints. The only down side was the elevators. There is only 2 elevators for the whole property , so it’s just being patient. But other than that, I was great! Will def be back.

First of all, the hotel was great the food was the best part everything was delicious! The staff were all friendly and always helpful; I have no complaints everything was excellent.

Most of the elevators were broke or worked really slow, and no a/c on the elevators and in the lobby. The food wasn’t good and the shrimp made a few people sick.

El personal es muy gentil y serviciales, los e-concierge fueron especialmente atentos, así como también el personal de los restaurantes y el área de playa. En cuanto la comida buen sazón, sin embargo, la variedad limitada, ejemplo de esto que un día solo contaban con proteína mariscos, y si deseaba carne de res habría que hacer fila, sin opción a un guisado o pollo o queso. En la playa había sargazo que a diferencia de otros hoteles que observe al rededor, que el personal hace lo posible por limpiar al menos algo, aquí no vi que el hotel estuviera este tipo de encomienda.

Great place to stay!!!

De el uno al diez le doy un 7

Dos o tres personas son las que tienen super buena actitud para atender al cliente. Los demás no se si es intencional o los rebasa el volumen de gente que tienen que atender. Restaurante el grill esperamos 2 horas para pasar a cenar y solo pasaron a la mitad de la familia. (12 personas) Las demás teníamos que esperar más tiempo para otra mesa y decidimos retirarnos mejor.

El costo beneficio es adecuado. Buen servicio, la habitación con vista al mar bien. Se le notan los años al lugar, la comida bien, nada memorable.

We enjoyed our stay. The buffet was okay, had plenty of options so you could find something to enjoy. Staff very friendly, but didn't like the upselling when we first checked in. We just wanted to get to our room after a long flight. Ayami was a great restaurant, and the hibachi experience is a must do! The pools were clean and the swim up bar was really fun.

Room was clean and ac kind of worked. Room wasn't hot but also couldn't really get cool. 72 degrees is the coldest you can set the ac and it never turns off. The elevators are a nightmare. They are extremely hot and slow. Only 3 elevators running for the entire resort. There is nowhere to get a bottle of water before 11 am for some reason so be prepared. Buffet was pretty good with some changes each day. The steakhouse was mediocre at best. The service was terrible there and very slow. Food was OK and no actual steak to order which made no sense. The risotto resturant on the other hand was great. They have a filet there that is great. The hibachi was also excellent. One of the main thing that also made these two restaurants great was our waiter ceaser. Ceaser was amazing and remembered me and my wifes name anytime he seen us even when not waiting on us. Making it a truly personal experience. The pool was lively with somthing going on regularly. The pool bar tender was also good every day working hard. The runner around the pool was also great. The bad.... the resort itself is hot. They pick and chose what restaurants to open each day making wait times long sometimes. Entertainment is just not there outside the pool this time. Which was not the case when I was there in December. Overall the property is OK for the price. The staff are great. The location is great. Will stay again

First of all, what a great first all inclusive and tropical resort experience. The staff from start to finish were extremely helpful and the service was top notch. The food being served was phenomenal in the cafeteria and the restaurants were great. The pool was very nice and both bars were awesome. Unfortunately I did come down with a stomach bug that lasted a few days but that was due to my fault eating some older deli sandwich but it wouldn’t bring my rating down as I had a phenomenal experience and would highly recommend.

The staff, food, and property suck. That’s it. No need for a lengthy review. The view and location and prime but not with the trade offs of fundamentals to an amazing trip which are amazing staff, great food, and a well kept property that reflects the price.