Rating & Review Keseluruhan Canopy by Hilton Memphis Downtown Beale Street

Very convenient to local sites. Restaurant is poor service and mediocre food.

Excellent location!

The hotel restaurant service was HORRIBLE! First they left us sitting for 30 minutes. Then we waited for more than an hour to finally receive burnt and cold food. Management never came over to apologize or even acknowledge us. Everything else about the hotel was good to average.

Streaming services would not work on TV. Talked to front desk and noone ever came up. Ended up falling asleep.so not too big of a deal

Great hotel. Definitely one of the best.

Rooms are not cleaned daily, towels are not changed

great location and so many places just in walking distance. Staff was amazing and the room was great.

Our room floor was really sticky, the room had only decaf espresso we asked about getting coffee and they said we can buy a cup at their cafe. Never not had free coffee at a hotel. Also we were led to believe we were around the corner from Beale Street but it was a 10 minute walk. Parking was 48 dollars more expensive than advertised.

I paid for an upgraded corner room with a larger room, a view inside the stadium next door to the hotel, and a pull out couch for my son to sleep on. We got there and received a standard inside room, no view, no pull out couch, and no added space in the room. We were told sorry by a nice staff but they admittedly had already given our room away.

Staff was friendly but there were issues like overly bright bathroom night light that we were told could not be turned off, but our friends staying in hotel did not have this problem. No room cleaning one day (we were out of room for 12 hours). Check in delayed until 5:45 waiting for room when we arrived.

Beautiful hotel with lots of Memphis-focused decor, outstanding staff and amenities.

Great location . Felt quite safe in surrounding areas.

We booked a one night stay in Memphis before cruising the Mississippi on Viking. This was a pretty good choice. We were walking distance from Beale and Main street. The lobby bar was great and poured good drinks. The staff was kind. What I didn't like was the $42 valet parking fee which I did not read ahead of time on this website. The place felt a little sterile to me at times. The lobby area was great and we really liked the full gym available for our morning workout!

No complaints

Great location near Beale St in Memphis, very walkable close to lots of good bars, restaurants and attractions including the civil rights museum and bass pro pyramid. We arrived early and dropped our luggage - this was done without issue however the lady on reception was a bit blunt. Good coffee machine with plenty of pods supplied. Some street noise at night which is unavoidable in this area. Overall good location for a couple of days exploring Memphis.

Only issue was no self parking but valet was much more convenient. Location 10/10 and the atmosphere was awesome. I love having to use the key to gain access to the elevator for security purposes.

I love it 10/10

Great stay. Valet is a little expenses. It is $48 and no public parking.

There was not much to do around the hotel. If your room is on Union street you won’t get much sleep with the sounds of cars and ambulances riding by all night. My room was changed several times due to an operable room telephone, refrigerator and the apps on the TV did not work. The staff was very accommodating with all issues, but I would never stay there again.

Always a good time at the Canopy!