Incredibly smelly room, wet carpet and dirt

Funky hotel right in the Baltic triangle and a short walk to the rest of the city.

Good size room and friendly staff. Excellent location with nice bars, cafes and restaurants nearby. Easy access to city centre and historic docks, as well as the Georgian Quarter

Das Hotel ist hipp und cool, super Lage im Szeneviertel Baltic Triangle. Doch leider ist das Hotelmanagement sehr nachlässig: Instandhaltung, Reinigung und Führung im unteren Mittelmaß. Beispielsweise konnte das angekündigte, in England übliche Trinkwasser im Zimmer nicht bereit gestellt werden, weil der Room Service keine Wasserflaschen auffand im gesamten Hotel. Vor allem aber war das Personal überhaupt nicht geschult, so dass Freundlichkeit dem Zufall überlassen war und unser Check in giftig und respektlos ablief. Sehr schade für ein so cooles Hotel. Optimierungsfähig…

We checked in to our 4th floor room and discovered that this hotel has no air conditioning and the windows do not open more than about two inches. We were given fans, one of which was broken and made a very loud rattling noise. It was 29C/85F in our room. The carpet was dirty and the shower had a huge spider in it. The blinds also had a remote control which was missing. The WiFi was so slow we couldn’t even find another hotel online because it kept timing out. We left and walked to another hotel and ate the cost. We did not stay.

Nice theme around the hotel, very convenient, staff on the 24 hour desk were excellent!

Great boutique hotel with a clear rock and roll style. Staff couldn't be more helpful.

Room was surprisingly large. Happy this boutique hotel had elevators!

I had high hopes, given the ratings, but a got the impression that a lot of money was put into it a few years ago, but that they had drastically cut costs since. The front desk staff were generally pleasant and friendly, and the decor was well done, although walls were scuffed. The space is in a fun, hip part of Liverpool with great dining nearby. However, my room wasn’t made up until I asked, and when I did, the cleaning felt rushed, with a half made bed. My first room had a broken toilet seat, and the front desk “upgraded” me to a room with a sofa bed, but the space was divided in a way that felt claustrophobic. Arrived home after a night out, and realized the toilet seat in the second room they was broken toilet. Told the front desk twice, said they’d fix it, but never did, and never updated me. Approached them a third time, was told that the toilet seats are detachable. I’ve never seen that, but why didn’t the first two people tell me? Breakfast was well priced, but the woman serving me spoke so softly I couldn’t hear her. When I needed something, I had to walk to the front desk area, where she was seated on the couch, on her phone. Food just ok, with minimal veggies or fruit. Liverpool was in the midst of a heat wave, and there was no a/c. They provided a fan, but it barely helped, so being in the room was unpleasant, and sleep was difficult. I probably wouldn’t stay here again.

Great hotel, friendly staff and a nice neighbourhood.

Disrupted sleep due to ventilation system causing extreme vibrations through room causing door to rattle throughout the night and hotel were unable to move us as were fully booked. Hotel offered good location within walking distance to city centre, late open bar however room was a little tired and cleanliness fell below expectations due to dust and body hair on sofa.

Nice location rooms are good but the beds are terrible the mattress was so soft it was non existent as soon as you sat on the bed you felt like you were sitting on the head wooden board

The location was convenient. Staff was wonderful. The room was big. Breakfast was good. Beds were comfortable. But it smelled. Not sure what it was - dirty carpet, bathtub mold, something rank. Definitely needs a good scrub and maybe some updates.

Clean,

Quirky, cool, darkish, friendly, warm, clean

Hands down the best room I’ve ever stayed in. What a VIBE!! Completely clean top to bottom, towels so soft, linen crisp, a record player and records to play, clean soft carpet, gorgeous features throughout. The customer service was epic as well, couldn’t ask for better.

Nice hotel, no issues, clean and comfortable

Beautiful room. Really friendly staff.

really good, staff where really kind and lovely, they helped us with everything we needed, room was amazing and decor was beautiful, will definitely be back!! :)

Property was nice, staff were friendly. No elevator working therefore lots of stair cases whilst staying on the upper floors. Breakfast was poor, most items were cold.