This was my second stay at Alaia. The property is beautiful, the atmosphere relaxing, and the food was excellent.
Some issues stood out. The shower temperature fluctuated from very hot to warm. The drapes don’t fully overlap at night, affecting privacy.
Service at the pool bar was inconsistent on both stays. I waited long periods while staff talked among themselves, sometimes with more staff behind the bar than guests waiting. On one occasion, I left to buy a drink elsewhere. My wife and sister had similar experiences. My wife was asked if she was staying at the hotel and for her room number before being served, while another guest nearby was served first.
Additionally, I requested a plunger before leaving for a tour. It wasn’t addressed, and I had to follow up at the front desk around 1 a.m. after a long day.
Overall, the property has strong potential. With more consistent service and follow-through, it could match the quality of its setting.