The balcony door didnt work, we ask for a repair, told us that it would take time, then told us we would have to move room, but they would give us one better to make up for it. The room they reserved for us, they then gave to someone else and moved us to a tiny room on the 7th floor, where we had to step over our cases to get to the bathroom. Then when we were leaving they refused to hand back our deposit and charged us more - which they claimed was taxes but we were never told about extra taxes on arrival. Only the bread at breakfast was edible, there was rotten fruit in the fruit bowl, with fruit flies all over it.