Rating & Review Keseluruhan Higashiyama Niseko Village, a Ritz-Carlton Reserve

シーズンオフで空いてて最高でした！

We had a great time at this hotel. It’s perfect for family ski trip. The lift was a few steps away and rental facilities were inside the hotel. The views were spectacular and the staff so accommodating and friendly. The restaurant food was really good, and we loved their breakfast buffet. It snowed the whole time we were there so it felt like you were inside a snow globe!

Everything was great. Except one trivia thing if I have to say is that no found of a full-length dressing mirror in the room. The food was great, the staff in the restaurant were friendly. Plan to come back again.

部屋も快適、清潔で食事も美味しくて、スタッフも親切で、ホスピタリティに溢れていて、とても素敵な滞在になりました。特に洋食の朝食がおいしくて、毎朝、メニューを選ぶのが楽しみでした。 温泉もサウナもあり、全室25室という大きさなので、レストランもお風呂もどこも混み合うことなく、行き届いたサービスで良かったです。また行きたいと思っています。

夕食のご飯の量や内容が値段の割には残念です。 食事の時の飲み物やその他説明がないです。

Small scale hotel and lack of hotel staffs. Hotel restaurant service was awful.

The hotel itself is cozy and pretty. The lobby is smaller than I thought, but a comfy place to relax. The staff weren't really welcoming, though. (Probably because we were foreigners?) I would expect them to be more accommodating and hospitable considering the ritz carlton value

Fantastic new property in Niseko..great rooms, food and views

Loved the property and stunning view. The staff was excellent, professional and attentive. We enjoyed our stay and all its amenities and delicious food. The property is far from the village, dining and shopping area, which is fine, probably part of the charm. However, the ski in /ski out was limited... various days during our stay the lifts that connect the hotel to the rest of the mountain were closed due to strong winds. Therefore came the hassle to get around the ski resort. Transportation to and from the hotel to Niseko village is scarce. You either need to catch a crowded bus with a limited schedule or reserve a private car, which is not always available. Most times you need to book a ride a day in advance. This was highly inconvenient and irritating.

Beautiful property with friendly and helpful staff. Rooms are spacious with incredible views and food is excellent. Nice spa but gym is too small and lacks equipment. Ski in ski out except when gondola doesn’t work because of high winds ( tends to happen often). My only complaint with this property is that it should have several vans to take you into town , because taxis are scarce and public transportation not very good

Comparing Price, It is Literally Worthless. Really Really Over Priced. Cannot See outside on private onsen because they dont use Prevention of fogging... Public Onsen So small. and not good interior. Service is Really Not professinal. What is This Price????

너무너무 좋았어요 특히 뷰는 단연코 여행 인생 최고의 뷰라고 생각합니다 하나 어쉬운 것은 레스토랑 대안이 너무 적다는거!

it's incredible place to stay.

Everything is fine!

Excellent! We love the place a lot

◆朝食のパンが本日の焼きたてでなく、ラスクのように固く乾燥した焦げの仕上がりだった。 また、紅茶の湯が浄水器でなく、水道水で入れたようで、カルキの匂いがした。 食事のみ、リッツカールトンさんならではの気遣いが無かったのが残念。 他の担当の方は問題無く満足でした。 ◆ライブラリー前の庭の花が手入れされていない。エレベーターから降りた正面の壁な地味な椅子のみで楽しさが演出されていない。 今後も利用したいので、全体的に華やかさを希望したい。 部屋からの景色は素晴らしく、インテリアはとても良かった。

全スタッフおもてなしが行き届いております。 これ以上は必要無い程、お客様に対しての洞察力もあり優秀な対応でした。 ホテル設備ですが、全体的にプライベート感はあるものの、ホテル外観デザイン、ラウンジ、レストラン、風呂、ジム、朝食メニュー、などは宿泊プライスに対して期待したものとは違いました。

とても清潔で広い部屋だった。外はさすがに寒かったですが、お部屋では快適に過ごせました。雪の見える露天風呂も最高でした。

新しくできたばかり

ゲレンデからホテルに帰るスロープに斜度がなく大変だった。部屋数が少なく落ち着いて過ごせた。日本語で話しかけてくれても伝わらず、結局英語で話した方が意思の疎通がとれた。