Rating & Review Keseluruhan Home2 Suites by Hilton Birmingham Downtown

Great service. Very clean.

Stay was friendly, my issue was being over charged for there mistake.

Desk staff and cleaning staff were wonderful. Very comfortable accommodations especially after a day of travel. Thanks!

We chose this property for the proximity to Children's Hospital. We asked for a room with a tub because we have little ones but were given one with only a shower. When we arrived I was told that the room we booked didn't come with a tub even though it was requested at booking. The front desk clerk was very dismissive with me when I asked for a room change and told me they had none available. The phone in room 449 had a bad chord and wouldn't work. Then we were awakened at midnight with loud banging and arguing in the room above us. This was not a good choice considering we were traveling with toddlers and had to be at the hospital by 8 for a procedure. We won't be back.

Great staff!

Hotel was very close to UAB. Staff was absolutely awesome. Will stay here again when I have to come back to the hospital! The hotel earned their 5 star rating!💕

The front desk was very helpful with me and my mom. We are both handicapp and I forgot the lady name but she was an Angel❤️

Good place to stay downtown

Breakfast was not much to choose from. Very noisy last night.

Clean, modern, great breakfast!

Great stay

All of the staff from desk clerks to housekeeping were very friendly and helpful!

I enjoyed my stay at this hotel because upon my check in process the hotel receptionist was SO delightful. She was friendly and kind. Our room was clean and comfortable. I always appreciate breakfast but those buttermilk biscuits were phenomenal. My overall experience was great. I would have preferred not to pay $20 for parking but it was expected because the property is located downtown.

Even though it was booked with a 3rd party the parking fee was not disclosed until I checked out. I showed the attendant that the wording did not disclose parking fee. She understood and was willing to adjust my pricing but the manager stopped her and told her not to do it saying I should have called the property for all their fees or booked directly with them and that way I would have have been aware. Saying they are not responsible for what wasn’t disclosed because I booked through a 3rd party. The garbage cans outside were always overflowing with trash and the room was dim from having no working light on the lamps. Overall I am sure I could have done much better for $485.00 for 2 nights.

Felt welcome at check in. All staff encountered on the stay were welcoming and professional.

Staff was amazing

Staff was very nice!!!

It was great, great customer service

Love the front desk! I was greeted with a smile and she was devoted to making sure my questions were answered and needs were met.

Great experience. The staff were friendly and helpful and allowed us to check in a day after we initially made reservation for. The rooms were clean and had all the amenities. Great location.