Rating & Review Keseluruhan Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

First time there and I had a hell of a good time

Amazing stay, rooms were very luxurious, the service was so personalized and attentive. Food was great and tons to do throughout the trip.

Super

🌴 Secrets Riviera Cancún – All Preferred, Adults Only, All-Inclusive 🌴 ✨ Where tranquility meets indulgence with a splash of party vibes next door. If you’re craving a luxe escape with personalized service, Secrets Riviera Cancún delivers. Nestled between jungle and sea, this boutique-style resort offers Preferred Club-only suites, meaning every guest gets the VIP treatment. Think 24-hour room service, top-shelf drinks, and a concierge who remembers your name. 💫 What Stands Out • Immaculate rooms with whirlpools and stocked minibars • Rosewater restaurant is a culinary gem • Seamless access to Breathless Riviera for nightlife and energy

Nous étions du côté tranquille de l’hôtel (Secrets) et c’était parfait pour nous. Les employés sont vraiment exceptionnels et nous avons particulièrement adoré Luis aux activités et Luis au bar du Prefered Club. On a eu un petit soucis avec l’application les 2 premiers jours, mais ça c’est bien réglé par la suite et ils ont nous ont même offert une compensation pour le désagrément. Nous avons également droit à 1h de spa par séjour, mais le plus agréable c’est que ça se termine par un petit massage (inclus). Côté nourriture, rien de négatif. Je conseil grandement le restaurant français (Coquette) et sa soupe à l’oignon. Un pur délice. Nous prenions la plupart de nos repas au Rosewater, disponible seulement au Secrets. Le menu est varié et les employés sont encore une fois aux petits soins. Les spectacles le soir sont très bien. Il manque un peu de chaises longues et de parasols pour le nombre de vacanciers. On reviendra pour nos 20 ans de mariage! Merci! Aurélie et David

The property was gorgeous and the staff was excellent! We did have to ask a few times about the birthday, but they came through. The food at Rainwater was excellent. Breathless buffet was not good, it had no taste. The room would be even better with phone charging outlets on the nightstand and a bench for the shower. The water in the shower was just warm, it never got hot. Overall it was a great experience and we hope to return and we will recommend to our friends and family. Entertainer Angel “Brown Sugar” was excellent and engaging! We loved the Cowboy band too!

This property was simply exquisite. The food and customer service are top notch

Great accommodations & pools Not so great beach and food

Amazing group of staff who made our trip memorable

The whole staff at this location was exceptionally friendly and very hospitable. I can’t say nothing was wrong while we stayed here at Secrets.. all restaurants and entertainment was exceptional and a very hospitable staff. It was our anniversary and it was the right hotel to enjoy our occasion. We will come again to visit this Secrets Rivera Maya location. Thank you..!

We loved our time at the resort. The check in process was easy and the property is beautiful. Most of the employees were very friendly and eager to meet our every desire. We were lucky enough to be offered a free upgrade. We were in a king suite with a swim out. Our butler introduced himself to us right after check in. We were told that he would be in touch frequently to see what he could do for us. He asked about all of our favorites for the mini bar. We never heard from a butler the whole time we were there. We finally reached out to him on the 2nd day we were there and asked for a few things for our mini bar. And we never heard from him again for the rest of our stay. If we had actually paid for this upgrade I would be very disappointed. The breakfast buffet was really good! There were so many options! The resort was in excellent condition. There are just a couple things that may need some updating. The mattress was very worn and sunken in and the bath towels were very rough. They might need to be replaced soon. Overall our visit was awesome and we really enjoyed relaxing here for a week.

Excellent service!

This resort was as close as you can get to heaven on earth the staff is phenomenal they have the largest collection of the most amazing people in Mexico. Upon arrival in the check in we were frequently told welcome home by staff and indeed they treat you like family and made you feel at home 10 out of 10 will recommend to family and friends

Customer service is above and beyond

Hi there, I hope this email finds you well. I wanted to share my recent experience at secret Rivera,with you. It truly is a beautiful place to stay - the accommodations were comfortable and the surroundings were stunning. The staff went above and beyond to make our stay memorable; they were very, very nice to us and ensured we had everything we needed. Overall, everybody we encountered during our stay was awesome, contributing to an unforgettable experience at Paradise Inn. I highly recommend this place to anyone looking for a relaxing getaway. Warm regards, Juan

The staff were all so friendly, and we felt like everyone went above and beyond to make our stay enjoyable! Luis at our preferred club was exceptional!!

Fantastic resort to stay at if going into the ocean isnt a deal breaker. The service ,the rooms ,the dining options are all top notch.

Very nice.

We enjoyed this property, the daily pool entertainment was fun. The food was good. We liked having the Nook. (Coffe shop)

Very nice and professional staff.