room 30 is pretty tired, the shower is high above the bath with no shower screen/curtain so it's impossible to keep the bathroom dry, puddles form everywhere.

Lovely property but was sent an email earlier in the week from the hotel to ask the reason for the trip so they czn accommodate us appropriately. We werent anything to do with any function happening there. When we arrived, we were horrified to be place right next to the function room where music was on. We asked to mive but there was no where else. The music was loud until midnight. If i hadnt have been asked in the first place the reason for my trip then fair enough. Hotel apologised but did nothing. Unlikely to stay there again as put off

Was given a room upgrade

Things missing from room - toilet brush, second bedside lamp. Heater inadequate for a big room. Very high shower rose and no screen meant I had to mop up overspill from the floor. Breakfast was all served by waitress causing delays in breakfast time. One hour is too long. This hotel used to have part buffet for breakfast which helps speed it up. £15 cost is overpriced. Not happy with giving £50 breakage deposit not mentioned in booking terms and, essentially, illegal in contract law.

Family room was nicely decorated and very large with a seperate area for the 2nd double bed, but unfortunately all let down by the lack of any heating in the bathroom and there was no ventilation either which made it very damp and unpleasant to be in.

Everything was fine until 23:00 when guests were loud on the ay from the bar. Then 4am someone was sorting plates out and it sounded so loud that they were in the room….. most of the main rooms are great but the newer corridor ones are not soundproofed at all!

I brought 3 business guests to Rainhall as I told them it was really good. We went for dinner at 2015 and were told we could only have Spicy chicken or Fish and chips. It was rushed and unprofessional. The barman told us it was due to the new menu starting on the 1/10/25 Then breakfast the next morning was badly understaffed the poor girl had far too much to do and we spent longer than we could afford to wait for tea, coffee and a full English. I use this hotel myself but felt rather let down after singing it’s praises to my colleagues who were there for the first time

Hi I’d like to add hopefully some helpful comments. We were in Room16, a large room with high ceilings, it only had two wall heaters and only one seemed to be working so the room was not very warm. The tv was mounted on the wrong wall as it was on the wall alongside the bed and could not be viewed comfortably while in bed, needs to be on the wall across the base of the bed. There are plenty of power points in the room but no bedside lamps so have to get out of the bed to switch the lights off or on. The bathroom has a hydro/jacuzzi bath which is very nice but could not be enjoyed as the bathroom was too cold with no heater. Overall a pleasant stay but with a few adjustments could be excellent.

The majority of the hotel was booked out for a wedding as there is a function room at one end of the building. One of our party was placed in a room very close to the event and the noise and strobe lights were such that sleep was impossible. Disappointing given after a long day of travelling that is why we had booked a hotel room. Unsure why people not associated with the function were placed in rooms right next to it when the opposite end of the hotel was slightly quieter. Hotel was full so no alternative room was available and while desk staff were apologetic this wasn’t much practical help. Complained again on checkout and still awaiting the contact from the duty manager that was promised. Unimpressed as otherwise the room was ok but this level of noise until after midnight was unacceptable.

We stayed 2 nights to visit Liverpool. Each day there was a wedding. Fine, but the noise did go on. On Saturday it went on after midnight. A real no-no Hotel looks tired

Personale gentilissimo e splendida dimora in un parco ben curato. Ristorante ottimo e colazione abbondante con una gentilezza e attenzione agli ospiti eccezionale

All fine

A return visit.

Comfortable beds. TV was in a really weird place for the room. The showers didn’t drain properly, so bathroom flooded … they just said sorry and didn’t offer to clean it or resolve it … so the rest of the stay had to walk in bathroom with water everywhere. Not great.

Upon arrival the look of the hall.is stunning. Beautiful.gardens and exterior. Howrver upon enteting the hall its very tired looking with paint work scuffed scratched and could.do with a tidy up. The room.was basic but clean but the shower flooded and the walls again needed painting. Breakfast was another level. 25 mins to be served (and it wasnt that busy) breakdast served cold and had to be returned. 2nd breakfast came and evetything that was cold was hot but what was hot was now cold!. Toast served with no side plate so had to use a napkin to butter it. Breakfast was redunded but these small thing could have easy have been rectified with right training and staffing

Comfortable

Clean room, good location

Spent two

Would highly recommend it was a nice stay Room was was spacious and clean couldnt fault it

A Friday night around 10pm and the bar was closed with only the night porter to serve you a drink if required. Had to get out of bed to turn the the lights on/off