Rating & Review Keseluruhan Holiday Inn LOUISVILLE DOWNTOWN by IHG, an IHG Hotel

Parking is 17/day and you may or may not get a space. If you don't, you have to park at a YMCA 2 blocks away and get your ticket validated. No pool. Otherwise the room was nice, clean and the staff is great.

The guy at the desk was awesome. He answered all of my questions. The room was clean and comfortable. The only thing that frustrated me a bit was the fact that one day my room was not cleaned. I was there there 4 nights.

Not up to PAR of other Holiday Inns. Quality. Condition/date

Great basic accommendation, and lovely staff!

Photos are misleading. Area is pretty empty of pedestrians. I felt weird outside coming from NYC. Staff was reassuring. Got an accessible room. I was very impressed.

The property was clean and seemed newer. The staff were very friendly. The breakfast was tasty. The king standard room was quite small. If I was staying more than one night, I would look for larger options. Convenient walk to Fourth St and dining options.

Didn’t appreciate extra charges Occupancy Tax Parking fee Tax Fee for use of card

Avoid this hotel. I informed the front desk at check-in that I’d be paying on checkout and would need a receipt in my company’s name. They assured me it wouldn’t be a problem. But at checkout, they refused to issue the receipt. When I asked for the manager, they were called but didn’t show up or respond. I had to leave to catch a flight, and the issue was left unresolved. Unprofessional, dismissive, and clearly not customer-focused.

Room was not cleared

Good clean safe hotel downtown Louisville. Check in kind of took forever. The hallways are a little difficult to navigate. Parking was cheap!

We had a pleasant visi t, an issue with plumbing was immediately taken care of. The matress was a little lumpy too soft

Awesome!!!!!!

Your receptionist was nice but the "airport shuttle" that the hotel provide was not good. It was a service you have to call and reserve of your own. The driver does not take any job before 8:30am. So it did not work out for us. Please be transparent with the service you provide.

N/A

Check in was not good. They only had 2 of 3 reservations. Charges were not applied to the correct credit cards. It affected check out.

Staff very friendly and helpful. I got in early and they were able to keep my bags stored in a secure area. Also recommended food in the area which was walking distance.

It was rough. Got hot boxed due to our neighbor so we had to move, then got food poisoning from the kitchen, and the TV broke for the last few nights.

Insonorisation plus que moyenne et à côté d’un hôpital avec les ambulances……

Centrally located and had parking at hotel rather than a public parking lot reimbursement.

Staff were friendly and helpful.?