Rating & Review Keseluruhan Signature Inn Santa Clara

Clean

Front desk during morning time was surprising. Very rude. I also went downstairs to order oatmael and it was beyond difficult to do that cuz no one spoke a word of English to a point that I had to try and use google translate. Correct me if I’m wrong but English is the primary language in this country right? After finally placing my order I asked for brown sugar for my oatmeal that was oats in hot water then placed in microwave for 12.00 and after 13 min of trying to find a way to translate what brown sugar is they finally decided to tell me WE DONT HAVE. which is crazy when you sold me steal cut brown sugar oatmeal. Then the don’t desk lady had the audacity to tell me if I don’t like it I don’t have to get it with an attitude is this acceptable from a four-star hotel you tell me?

I’m a single traveler so the room was small but most modern and efficient. The amenities were very up dated and nice.

Nice property room decent nice showers. The bed was so hard and uncomfortable that I was in major pain all night and next day!

The shower door was slanted and was not able to stay close had to stuff a face towel into it to keep it shut.

There was a homeless encounter with police when we left the property to go to the airport.

Overall very nice hotel

Great spot close to Santa Clara Campus! Clean room with all the amenities you need from usb to lighting near the bed for reading. Highly recommend

Great, affordable place to stay

The front desk staff were truly the highlight of my stay—super sweet and accommodating, especially when I needed to extend my visit. Unfortunately, that's about where the good vibes ended. The photos of the queen room online must’ve been taken during the hotel’s glory days… or maybe they were just from a different hotel altogether. My room was run down, and none of the shown room amenities seemed to exist. The A/C had a dramatic streak—any time I set it to 70, it would shut off and trip the plug. One night, it even tripped the breaker for just the A/C, so it stopped working completely. No one was at the front desk at 6am when I left for work, so my husband called—and they sent someone into my room without even verifying his identity. Definitely a safety red flag. They got it running again, but I still couldn’t set it lower than 71 without risking another shutoff. Housekeeping was MIA for all 5 nights—no clean towels, no trash pickup. I asked for fresh towels and was handed just one. Also, there was a big gap under the door, so bugs had a free pass into the room. I ended up stuffing a towel there to keep them out. The location? Fantastic. The experience? Not so much. I wouldn’t stay here again or recommend it.

The retro mini fridge was cool

Cozy and comfortable

Nice property and area that it’s located is also quite nice. Will stay again

Excellent stay!

Good

Not a great hotel, but relatively cheap. Stayed here on a Saturday for a quick day trip and it was fine. Rooms have a very modern look, but if you pay close attention there are some obvious issues. Here's a short list of what I noticed: bathroom door handle was falling off, shower door did not fully close, bathroom sink had some chips in it, clear dirt and dust in corners of room, door does not seal fully when closed, etc. Amenties are on the light side, but is located relatively close to a bunch of food/cafes and it's fairly easy to get to most of the main tourist places nearby (Japantown, Santana Row, Airport, Downtown and convention center). If you can get this place cheap and aren't staying long go for it, but I would not recommend this for families or for stays longer than 2-3 days.

The stay, location, cleanliness, amenities.

Lovely cute rooms, very clean, nice staff!

Very cute vintage place, safe and comfortable

This hotel wasn’t anything great but wasn’t bad either. I just feel the bathroom could have been cleaner along with the floors but the pillows were fabulous! The guy who checked us in could have been friendly but no problem. Even a smile goes a long way. Thank you