First and foremost: James at the front desk was an absolute delight. Super friendly and took extra time to give us some recommendations of what to eat and where to go, beyond the obvious tourist traps. He was always incredibly friendly and smiling. He is exactly how you want a representative to be and is the epitome of customer service.
Wonderful location - easy to pivot between Gros and Parte Vieja, couldn't ask for a better spot.
The room was generally very nice and comfortable. Two issues we encountered:
1) the AC didn't seem to work consistently, we had a couple of warm evenings in the room. (Too noisy to open the window)
2) the bathroom needed some refurbishing. The sealant around the shower was in really poor, gross looking shape with the some mildew. The bathroom itself had a musty smell as well.