The staff went out of their way to be helpful with all queries

muito boa

EXCEENTE!

The bathroom had a sewage smell which they tried to fix - with partial success. Breakfast was not good. Room temperature could not be set thru room thermostat - you need to call guest services and tell them the temperature you want & then they set it. Their concierge services seems to be third party - only reachable thru WA messages! They take little interest in really helping you - not surprising given the exchange is mandated thru WA. Overall very disappointing for a property that labels itself as a 5-star.

We had our elopement at this amazing hotel. Really lovely staff and concierge, made us feel like royals. The spa area is extraordinary and private. The suite is stunning with a jacuzzi and turkish steamroom. (Beautiful ceiling fresco in the bedroom). It's a neat boutique hotel with history back to 1860's. There's space for parking but it's not far from the centre, a short walking distance.

Very nice hotel! Very, very friendly staff!

The hotel’s location is fantastic, and the staff are friendly and responsive.

Gia was exceptional. He went out of his way to make us feel welcome and went above and beyond for us. This boutique hotel is a must stay. The thoughtful architecture, atmosphere, and small details all stand out. The bedding was luxurious and comfortable and the shower and products were outstanding. We can’t wait to visit again soon. 5 stars.

2nd time here. Excellent property, staff and the hotel is top notch

Excellent

It’s a lovely small hotel. Rooms modern furnished and quite spacious. Bathtubs a jacuzzi. Loved the hotel save for a very limited breakfast menu.

We had a lovely stay however we wouldn’t say it is a 5 star more a very good 4 star. No coffee/tea making facilities in room and breakfast choice quite limited. Staff were friendly.

Loves it!

커피포트나 기타 이용할 수 있는 차나 커피가 준비안되어 있어 불편했어요

The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a beautiful hotel and not staff it properly. Plus the parking is very tricky, and the streets surrounding the hotel are high traffic, busy streets with buses and trams. The neighborhood is not that far from the center but the walk is quite unattractive. It is, however, close to the train station, so that is a positive if you are arriving by train. I drove. I would consider staying again only when they finish the spa, restaurant and bar. In the meantime, one should prepare to seek out these facilities elsewhere. A positive recommendation goes to Klaudija and Matteo. They did their best to help me…

Piccolo ma ben tenuto Buon servizio senza essere troppo ridondante da grand hotel. Non so dire sulla colazione perche l'ho sempre fatta fuori. La camera nella limonaia al primo piano molto carina soprattutto per coppie. Comodo il letto. Centrale senza esser scomodo. Ha un piccolo parcheggio privato all'interno della struttura. Conaigliato

A beautiful hotel that lacks an atmosphere. Lovely room but the linen needs a serious makeover; it was not a 5* linen!! The room needs a coffee machine as at £300 a night and being offered coffee in the morning, was not expecting a €30 bill for a simple drink!!! A rip off! And

Pretty property but the location is very loud and inconveniently located. The staff was very kind and efficient but I arrived around 7:00pm at the end of a very long drive to find that the kitchen was closed and there were no reservations to be had nearby. Settled for a pizza from the closest place, an hour round trip when you added waiting for the pizza. I resigned myself to a long bath instead only to find that the jets did not function. Not exactly the 5 star experience I was anticipating on my last night in Italy.

Exceptional services Beautiful hotel

Fantastisk opphold, en perle av et Hotel.