Superb standard of rooms with fantastic sumptuous decor. A gem in the city right on a road with all of the coolest restaurants too..staff top notch, friendly and helpful. Cannot fault this hotel and we will be back.

Last minute booking, and was very pleased location perfect for getting around, rooms are spacious and decorated to a high standard, staff were all really friendly and helpful will definitely return

I booked to stay at 62 Castle Street because of its location and such reasonable rate along with having some good reviews. It states on Expedia that parking is £9 for 24 hours but I didn’t receive any communication from the hotel prior to arrival with a location of this car park (this message came through on Expedia after we had checked out) so after finding somewhere to park temporarily I was given directions to the car park by the hotel. The car park is around a 10 minute walk from the hotel so not very convenient. When we finally arrive back to the hotel to check in which by the way is the longest check in to a hotel in the UK I’ve ever known - they need to see the driving license of anyone staying in the room and take a £100 deposit for the room. But the lady that was on reception was very pleasant so made for a better experience! We booked a suite and although the room is very spacious it wasn’t very clean - lots of dust around windows ledges, on shelving and any up high areas. The air con didn’t work at all and the room was very hot when we arrived. The sofa is so uncomfortable you wouldn’t be able to spend time relaxing on it. The loud music from the place next door will keep you up until the early hours of the morning and when we woke up in the morning after a long day and evening we found there was no hot water at all to be able to take a shower or bath and as we had booked to stay in Liverpool due to our plans on that day this was very upsetting. Avoid.

A wonderful hotel in a central, walkable location in Liverpool. Very pleasant and helpful staff and beautiful room. We would definitely stay here again.

Really good place next to caffes restaurants, easy walk into town, really close to beatles, cabin clubs great .

Nice room with option of mini bar drinks which were reasonably priced. Nice and quiet and lift available for upper floors.

The hotel overall was lovely and the room was really spacious. The only down point was the noise from the bar below and the crashing of bottles being emptied in the alley behind. The staff were really friendly and the hotel was in walking distance to the shopping area and Royal Albert Docks.

Brilliant location, parking offer and breakfast to the room. Excellent value.

Ideal place to stay, we were attending a wedding at the Town Hall, great for dining, dined at San Carlo which was excellent. Parked at recommended Moorlands NCP, quite a walk to the hotel but good special parking rate of £9 per day. The cooked breakfasts were excellent but they got our second day breakfast wrong and could not arrange a replacement Continental Breakfast due to the ovens having been turned off! Couldn't even supply fruit and yoghurt without a 45 minute delay which we couldn't wait for. I will have to wait until after we leave to confirm a refund. Note there is no property safe in the room. All in all a very convenient stay.

Really good stay Made to feel very welcome Nothing was any trouble to them Great staff

Love this place, my home from home in Liverpool!! I cannot fault this place, staff are lovely, great nights sleep and close to everything!! I’ll be back! 😊

Great one night stay. The room was amazing, ease of check in and check out, perfect location for what we wanted, loved that check out was 11am, not 10am like some, friendly staff. Would 100% come back

Lovers hotel

A combined business/ family stay. A junior suite for three people, only two towels, two glasses and two mugs. This was remedied on request, but the same happened again when housekeeping visited, while NOT cleaning the room. Also, it clearly states that there would be bathrobes in the room, this was not the case. Upon request, I was told that if there were any available they would bring them up… there were none. I received a text message to this effect, the same text also told me to ask housekeeping the following day, something I could not do as I had to leave the hotel at 6.30 in the morning. The cover on the air con unit was hanging off ( the tape used to hold it in place had given up) the table tops and window sills were covered in dust. On a plus note, the gentleman at reception was pleasant.

Check out is 11am. I got a few job calls and had to do some work in the morning. At 11.15 someone knock on the door. At 11.30 am - when I was on my way out - they came again. Nobody at reception when I left. But when I came home I was met by an email with a receipt. They had charged me for late check out and they pointed out that they had knocked on my door twice. They finished the mail "we hope to see you again". This was "Ryanair". I am a tour operator who spent many nights in hotels and I do expect more from a place which should be exclusive and high quality. Many better places in Liverpool for this rate.

Very comfortable room and very friendly staff. Central, but too noisy, location.

Had a fantastic 1 night stay in one of the suites. Staff were polite and courteous on check-in (as they also were at checkout), room was clean and tidy with ample space. Location is perfectly positioned for all the amenities of the city centre. Would highly recommended and would happily stay here again. Thank you

Beautiful room, very clean comfortable and modern. Will stay again..

Lovely hotel. Arrived before check in was open and was able to leave luggage securely. Check in was efficiant. Room was amazing. Lovely and big, clean and modern. Loved the light up mirror, was great for getting ready and doing my makeup. Didnt usevthe bar,but that looked really nice and cozy. Will definitely be staying again

Very comfortable room heating was good first night then was off when in the room very well poisoned for restants and 4 mins walk to cavern safe hotel to stay