Very accommodating & helpful staff that do their utmost to help

Location is great, just a few minutes walk from the train station.

Friendly staff, but not helpful. The room was okay, but could be cleaner, apart from the inferior view and limited light access.

Fint rom og nær T-banen, butikker og restauranter.

the hotel is apartment style hotel, so their house keeping service is once a week, but the rooms has everything you need to live, like deep pot, catoralies, dishes, wash and dry machine, micro oven and so on. so I could cook my supper, I could save money as they have enough equipments in their room. if you need something, you'd better send text to the reception, and perhaps you can get flesh towols and so on. and the breakfast is compliment, their wi-fi works good. and this hotel loceted nearby sutton station, it's pretty convinient if you want to go to central London, or the SL7 bus to heathrow. satton area has many churches and big green parks. I could enjoy both watching musicals in central London and walking norsuch park. so I'll stay this hotel again if I have next chaces. ホテルはアパートメントスタイルなので、清掃は週一回なのですが、部屋には、深めの鍋、食器、洗濯乾燥機、電子レンジなど、生活に必要なものはすべてそろっており、自分で夕食を作ることができます。おかげで費用節約できました。何か必要なものがあれば、フロントにテキストメッセージを送ると、新しいタオルとかも手に入ります。朝食は無料だし、wi-fiも良好。 このホテルはサットン駅の近くにあるので、ロンドン中心部に行ったり、SL7のヒースロー空港行のバスに乗ったりするのにも便利です。 サットンの地域は、教会が多く、緑あふれる公園もあり、ロンドン中心部でミュージカルを観たり、ノー察知パークを散歩したりと、どちらも楽しめました。 だから次の機会があれば、またこのホテルに泊まろうと思います。

Excellent location & staff that are always willing to assist

The room is clean and having kitchen supplies and laundry machine in the unit is certainly a plus. Staff is also helpful and friendly. It was a good experience overall.

No breakfast

Such an amazing stay, nice area with a little bit of everything around it, good for families and excellent staff

The apartments is beautiful and looks better in person then on the pictures. This was my second is it here. What made it for me was the reception staff Chloe and Jasmine who were very friendly, but professional and Jasmine even signed me up as member and told me about all the perks and even gave me a late check out. I tried to stay another night but they were fully booked not to my surprise and it a lovely place, but Izzy helped me find another place to stay and helped me out with the directions. The staff here are great and this is why I will return again as they made my experience!!

Really nice apartment, very well stocked, big and comfortable. Great location yards from the station and quiet at night. They are inflexible on date changes, unlike almost every other place I stay in, but other than that I would stay here again

Staff were so polite & helpful

客房靠近電線房，有吵声，而且沒有街景

Was in a good location

ランドリーの使い方の説明資料（取り扱い説明書）がなかった。

Space doesn't allow to write all that I wish, but we had trouble with the air conditioning (we were never able to control the in-room unit), we had trouble with communication (hotel staff saying they would do something but didn't; restaurant being closed one night with no warning), property amenities says laundry detergent (there was none) and also free toiletries (only shampoo was provided and that was after asking for it). We were provided dish and dishwasher soap, but hand washing soap and shower gel we found necessary to purchase. Transportation was an issue due to the closest station being a National Rail line not the Tube. Overall, we enjoyed the property very much. Amenities needs to be updated. It needs to be made clear that the train station is not a tube station. To the front desk personnel: Don't make promises you will not keep. The room was larger then expected. Overall, very clean. There is a heated towel rack (not a heated floor). Washer/dryer (2-n-1) in the room and dishwasher. Very close to a lot of grocery options and restaurants. Finally, the view from our particular room was beautiful. Full length window looking into downtown London. Price we paid was well worth it. I would very much recommend this hotel especially for extended stays.

Everything was fine except very displeasing firealarms, two weekly exercices, two toaster alerts, one at six a.m during our 17 nights stay. Besides, our apartment hotel was very cosy, quiet, and the staff mostly serviceable. Mentions to Clarence, Izzi, Emmanuella and Jasmine for small details. Bravo.

More secured and good customer service

Functional

Tudo certo. Quarto limpo, equipado, boa cama, banheiro bom. Bom atendimento. Recomendo.