The room we received had bugs all over the walls, floors and bedding. When we asked to be moved, we were downgraded to a smaller room with a broken pull out bed which was the only option for us. Additionally, we were told we had to change rooms for the last night of our stay because the prior room was already reserved for someone else. The room we were moved to was the same size room as the one we originally booked but air condition was completed broken so we had to deal with no air movement. We asked the staff to take a look at it but they couldn’t fix it and so we were left for the night with no a/c. The next morning all we heard was construction drilling in the room near by. So overall Pretty disappointing. I will say the staff was very polite and well mannered and the location of the hotel was excellent.

The room was clean and nice. Large enough for family of 4. The location is perfect. The 1st day and night AC did not work so it took staff a while to react. But the next day they have fixed it. There is no swing pool with this room. But the location and the room is perfect.

Świetna lokalizacja. Bardzo czysto. Nowoczesne bardzo dobrze wyposażone apartamenty.

Clean room underground parking spa staff clean bathroom

10 out of 10

L'établissement est splendide, tout est beau, le spa, la chambre et la vue. Le personnel est très agréable et vous aidera sans compter. L'emplacement est idéal pour pouvoir flâner dans la ville.

I love everything about this stay . Room was clean and ready early , pool and salt chamber were amazing and breakfast was delicious . I was traveling with senior mother who can’t really walk , it would be helpful to know that elevator didn’t go to pool area as I booked this hotel for her to use pool . Walking down the stairs was a challenge and floors in that area were very slippery . But over all we loved our stay . Lovely gentleman at the front desk was just charming , way nicer than girls next day .

Great and warm staff, clean and spacious rooms. Kitchen had practically everything needed for stayers I must say. Perfect spot for holidaying and chillaxing ++ spa and saunas.

clean room with a beautiful view!

I had an excellent stay at a very nice property only step away from Krupówki

Fantastic weekend, the location was perfect, walking distance to the main square, facilities at the apartment were fabulous.

Stay in Giewant on 9/15- 9/16/25 with family. Good location, very small rooms, clean. Name of the hotel not visible at night, dificult to locate. Staff friendly, front desk did not communicate about all services. Our room wasn't clean because we didn't press the button to indicate that we need cleaning, we had no clean towels due to room wasn't attended by cleaning service. Coffee maker wasn't functioning well. Restaurant had good food but pricey.

The location of the hotel is perfect you won't get better. However and I hate being negative. The room really wasn't of the standard I was expecting. We travel to Zakopane every year and thought we would give his hotel a go for the first time but sadly won't be coming back as like for like other hotels are better for the price. The bed was a very very cheap bet that was very uncomfortable. The shower doors were off the runners, the air conditioning controller didn't work, the aerial cable to the TV was frayed. There's no room cleaning but this was expected due to the apartment nature so I wouldn't score down for this but be aware. I'm the pool there are lose tiles and no towels. However the steam room, sauna and salt room are fantastic. To be postive the parking is fantastic and the staff were friendly and helpful despite having no alternative rooms to move us to. Definitely not their fault but the owners need to bring the facilities up to standard. There are definitely worse places to stay in Zakopane. But personally there's also much better and this just didn't have the magic of other locations.

Amazing super friendly staff, welcoming. Property is clean nice and spacious. Its right in the centre of town.

Great location, free parking. Damaged sofa and lack of remote for a bedroom tv, very small pool. Smallest breakfast buffet I've ever seen. I would not come back, not worth it.

Place was nice and clean - the staff are friendly. The place is in the center and close to everything

The WiFi was absolutely terrible so for anyone that relies on a WiFi connection you need to take the atrocious WiFi into consideration. Additionally, we didn’t have running water early in the mornings which was at the worst time in order to get ready to head out to the activities we had planned. The staff was very friendly, but they were not able to resolve any of our issues and complaints which is what matters most. The property was clean and in an excellent location.

We really liked the pool and the sauna. We used it every day after sightseeing to relax. The location is perfect, less than a minute walk from Krupówka street but away from the crowds. The staff was super nice. One important note if you visit in the summer, only certain units have air conditioning. Ours had it which was very important to us.

Convenient location, quiet, clean and comfortable room. We enjoyed the pool and saunas after our busy days. The room had all the basic furnishings we needed. The hotel is nicely updated and eco friendly with motion sensor lights in the corridors.

Very nice no complaints but should be more shampoo in the bathroom . Highly recommended