the shower broke but they did respond and repaired it quickly despite that, I still can't give full marks

Yes

Room was in good condition, very courteous staff, food was surprisingly good, walking distance to Trinoma and SM. Asked for a wake up call but didn't get it, took more than half an hour and a follow up call for a bucket of ice, twice. Didn't know SOGO is a "short time " place.

room was nice and tidy necessities were properly stocked service was excellent

we requested a room transfer because it's beside the road, and you can hear every vehicle passing by they'd allow only if there were vacancies, and luckily they did