The only thing we did not like was the property only has 1 elevator per section and it runs very slow. Long wait time on several occasions.

Will be back definitely, thank you for making this stay so special

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La limpieza muy bien La comida muy rica

More traditional Yucatán dishes would be good to have at the restaurant.

The best AI we’ve ever been to. We really enjoyed the pools, food, and all the staff members were very friendly -especially in the Sports Bar.

I normally stay with secrets hotel every year but different locations. We love secrets !!! For this location I was disappointed with the service. Compare to other locations Our whole group agree with the service need to be improve because most of the staff don’t following at the restaurant not paying attention at the Bar when we wanna order drinks. ignoring us which will have patients and We all tip!! But there are staff that are really nice Shout out to Cristina and Alberto at the preferred Bar they both are Amazing !! Daniel at Amber BBQ he was so attentive !! All the Bartenders at the Gypsy club was very nice The activities guider was all so very fun The hotel properties is really really nice clean and relax. I love the rooms and the pool around the properties

Great service. Great fun.

Los elevadores no funcionaban . El mantenimiento de la propiedad muy malo. Mucho ruido en las noches por actividades de servicio . Ningún beneficio de estar en Prefered

Nice property

Great!

Estuve recientemente en este hotel y, en general, la experiencia fue excelente. El lugar es 10 de 10: absolutamente todo es nuevo, moderno y bellísimo. Las instalaciones están impecables, con muchas piscinas increíbles, modernas y súper lindas que realmente hacen que uno se sienta en el paraíso. 🌴💦 La playa, lamentablemente, no está en buen estado. Está llena de sargazo y realmente nadie se mete al agua. Pero las piscinas son tan buenas que compensan completamente eso. Ahora, lo negativo —y es importante decirlo para que puedan mejorar—: • El servicio de room service es lentísimo. Se demoran bastante en llevar lo que uno pide a la habitación. • La comida es 0 de 10 para mí. No sé si es porque soy latina y tengo otro tipo de paladar, pero encontré la comida muy desabrida, sin sabor. Todo se ve bonito, perfecto para las fotos, pero al probarlo, no tiene sazón, no tiene vida. Probé varias cosas y ninguna me gustó realmente. A pesar de esos puntos, si mejoraran la comida y el tiempo de respuesta del room service, definitivamente volvería. El lugar tiene mucho potencial y visualmente es espectacular. 💫

Everything about this resort was amazing; from the staff to the food. I had zero complaints and would definitely be back.

Food was great. Service was great!

This was our first time at a Secrets property and we absolutely loved it. Everything was amazing. This was a stunning resort with great food - the best food I’ve ever had at an all inclusive. We got the standard junior suite which is the lowest room option they had but somehow we’re still in awe of how beautiful the room, especially the bathroom was. The beach wasn’t nice but we knew this coming in, and honestly the resort is so nice I truly didn’t mind that. Our only complaint was that our A/C didn’t get cold and it was a bit uncomfortable at night sleeping in the heat & humidity. Also be cautious that the mosquitoes are very bad here. We came back with several bites but the resort is obviously aware of this and does provide repellent for you in your room. Other than that we absolutely loved it here and it will not be our last time at this property, or at the Secrets resort chain.

The resort was amazing. The staff was great, food was great, room was amazing. Just top tier

Our stay at Secrets Moxché was nothing short of incredible. From the moment we arrived, the staff went above and beyond, everyone was kind, accommodating, and truly customer-first. Check-in and check-out were seamless and fast, which set the tone for an amazing stay. Every restaurant on the property was absolutely delicious, offering a wide variety of high-quality meals. Booking excursions was super convenient—we were able to schedule everything we wanted to do right after check-in, making it easy to relax and enjoy the trip. This was our first experience at a Secrets Resort, and it easily became our favorite vacation to date. While it is on the pricier side, it’s absolutely worth every penny, and then some! We were not disappointed in the slightest and felt well taken care of during our entire week-long stay. My fiancé and I are already looking forward to visiting another Secrets Resort.. and we’ll definitely be returning to Moxché!

Amazing time

Secluded areas from the crowds. Constant food, drinks

Amazing resort, great staff, great time! My husband and I enjoyed our stay. We upgraded to preferred club to have a tub on the balcony and it was 100% worth it. Love that the coffee shop is 24 hours. We also really liked the secrets box for room service!