Godt hotel & god beliggenhed ! Det ligger lige mellem den gl bydel hvor man spiser /hænger ud om aftenen & business & de dyre indkøbs gader.. .

Room was ok. But the shower was leaking. Coffee on the room was only deca, had to ask. Then, no upgrade, no early access despite my gold statue. And I had to claim for the free drink. Not a very satisfied experience

Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel

Väldigt bra frukost

Pablo told me to go to the wrong garage my rental was stuck there for Monday cause it was closed then charged me 127 euros to get it out Tuesday. Horrible advice

Great location. Will stay again for sure

Fint hotel

Kahvalti menusu yetersiz, kahvaltidan sonraki ogunler icin restoran var ama ozel etkinlikler vs oldugunda girememe gibi bir durum yasadim bence buna cozum bulunmali otel musterisi girebilmeli ve aksam yemegini otelde yiyebilmeli

Muy buen desayuno

La ubicación es excepcional y las habitaciones tienen todas las comodidades, aunque nos dieron una un poco ruidosa en el sexto piso. Por la noche se oía constantemente un motor, y por la mañana el ruido de la gente entrando al restaurante. La mampara de la ducha no estaba bien aislada y el suelo del baño se encharcaba, algo no tan aceptable para un hotel de esta categoría. También me parece que deberían tener más personal a cargo del restaurante para los desayunos, a ciertas horas se forman unas colas importantes y los trabajadores iban bastante apurados para dar un buen servicio.

nada

Tout était parfait, point d'amélioration le temps pour l'arrivée de l'eau chaude dans la douche

Great location and comfortable room.

Les falta un parking para se un 5 estrellas y organizar mejor los desayunos son un poco caóticos , el personal muy amable sobretodo la encarda de los desayunos

STAY AWAY! This hotel unfortunately is being managed by a very irresponsible, uninterested and unmotivated staff. We were so excited about staying g at the property but ran into a horrible experience. At check in they had already selected our room. Asked for a different room but was denied. When we got the room it had not been cleaned. Dust everywhere and the bed had NO SHEETS OR COMFORTER. We were in shock! The safe was locked. Amazingly they took TWO days to clean the room regardless of how many calls we made. They offered a different room that was smaller and lower floor. At the end of our 3 night stay we tried to talk to the Manager who had "been away" Easter Sunday and Monday and she basically dismissed us without hearing all the story. She gave us "points" to make it up. DO NOT STAY IN THIS HOTEL!

The room was clean and comfortable. However for a 5* hotel you expect things to be kept up tomspec. Instead the room was falling apart with rust around the bath, plastic peeling off the shower and ripped furnishings. It's also disappointing to know there is a pool but it costs an additional 20 euros per person per use.

Gute Lage, freundliches Personal, Zimmer leider nicht im besten Zustand, Bett quietscht, Dichtungen bei der Dusche schlecht #425

Not a 5 star. Forgot to clean our room, forgot to refill shampoo, coffee etc. No extra pillows available.

Muy bien ubicado para caminar a casco viejo, museo Guggenheim y enfrente de estación del metro. El hotel es moderno y de buena calidad

5star hotel 1 star experience room not cleaned, no umbrellas, no slippers or robes