The alleged 4 star hotel on the outside looked odd like a library ☹️. Inside was an odd layout. Reception wanted a further £50.00 (for damage waiver?, never heard of this ever!) despite having paid in full for my room. Changed booking to next day and ended paying double. Despite no further charges?? So guy said Ok, you don't have to pay. As I declined this. My room was on the very top floor, didn't look like what I booked? Very small and very hot. A very tiny window to let air in or light. Fortunately there was a fan at end of bed, cumbersome though as in way, as very small. Shower was dirty, black mould inside and on shower fittings. Toilet roll holder hanging off. Shower toiletries shelf hanging down so you could put toiletries on it if you wanted to. Walls marked and dirty and damaged. Rust on bathroom storage cupboard handles. Kettle inside was marked with heavy brown staining. Very basic tea and coffee offered, not 4 star at all. I stripped bed as I generally do. Pillow stained. I have photos of things mentioned. Will report to Hotelscom. Zara at breakfast, attentive and friendly. Ordered hot bread in fast advertised avacado on with mushrooms, poached eggs. No mushrooms, apparently they ran out! A few at breakfast. Not 4 star. 2 at the most. Very disappointed definitely wouldn't recommend. Very poor, another guest, 3rd floor, daid things were broken in their room too. Soft flush, silver plastic button on toilet, missing. Main shower leaked, had to shower attachment ☹️

Clean room, kind staff, worth to stay...

Not much parking, I was asked to move my car, but I had nowhere else to move to so I challenged it. The owner was taking up two spaces, I mentioned this to the lady on reception. Eventually after some movement from other guests they found me an adequate space. The reception area was nice, quite blingy and location seemed to be pretty good. My room was fairly small but did the job, could do with a tidy up as marks and scuffs on the walls and bathroom was 100% clean, few marks on the mirror etc. Nice little pub next door that's worth a visit, and plenty of places for food.

Check in quick and easy, room lovely and clean,mini bar and snacks avaliable for small cost ,free tea coffees hot chocolate, breakfast avaliable, selection of ceareals,fruit cakes and yoghurt n juices and hot drinks,cooked breakfast if required, great location in centre of town,bars shops in walking distance, a few car park spaces avaliable.

Great location, clean location and friendly and helpful staff.

We arrived late evening after a wedding, the night porter was really helpful. I was asked for a further £100 insurance charge, we stayed on the Saturday night and this was not refunded to my account until Wednesday, 4 days later is unacceptable. This should have been refunded as soon as housekeeping had checked the room. There was a deduction of £3.80 with no explanation. We were looking forward to a good night sleep and a nice breakfast. I had booked two superior rooms but there was nothing superior about our bathroom, the toilet was ridiculously close to the corner and you had to squeeze in to be able to sit down. The room was clean and the bed was comfy but the room did have a strange smell. I think it was cleaning products, not hing I have experienced before. We were the first down to breakfast because we had to leave early, the girl served us 4 tea’s and we were invited to help ourselves to cereal, fruit, yogurt, toast or crumpets. That was it! I would not have paid for breakfast if I had known we would not get the option of an English breakfast. I appreciate as a Muslim run hotel certain foods would not be available but this should have been made clear when booking. I would not choose to stay at The Stay Hotel again it was not good value for money at all.

Only 6 parking Spaces for the hotel and difficult to drive around the hotel. Car park next to hotel so additional cost if you can’t find a spot. The hotel is new looking but needs maintenance. Very hot without Aircon.. fan was provided but not enough. Toilet seat falling off. Shower door handle wobbling. Shower needs a good clean as dirty on edges. Breakfast was very expensive for continental. Had to ask if hot food was provided. Eggs were offered and that was nice.

Clean room and decorated really well but sharp and direct staff upon entry. No restaurant despite advertised as such, It is now only open until 4 as it only serves brunch. Walls paper thin, rooms tiny and breakfast was very bad. Cooked breakfast available but poor choice and only chicken sausages and turkey bacon. No turkey bacon available, no avocado available, no mushrooms available. Poached eggs were full of water when cut open Just a bit a great experience. Looks nice at first glance but peel back the layers and it’s not very good at all.

Excellent location. Parking is limited but a good addition.

The breakfast was extensive, including american pancakes. All the staff were super helpful and nothing was a bother. The heating needs properly sorted but we were fine as we were given a fan heater.

Very clean and polite on reception. I stayed in a disabled room. The main issue was the bathroom, no mirror, no storage or shelf space for toiletries. Walls paper thin so you could hear word for word what the neighbouring room were saying. Doors banged for quite a while.

Cosy room. Wonderful staff, everyone I met was impressive and lovely.

No way to adjust heating, radiator was on full heat and made room far to hot

Friendly staff. Lovely spacious room

Clean, spacious and professional staff.

gute Lage, saubere Räume, Frühstück gut, Auswahl an Produkten könnte grösser sein aber ok, würde dieses Hotel wieder wählen

fresh and quick

Polite staff on checkin, lovely room, clean and tidy and great fresh cooked breakfast

Yes very

Lovely clean rooms and bathroom. Friendly staff. Breakfast was cooked to order and pleasant enough but had to wait a long time. Parking limited but felt very secure. Would stay again - good value.