The room had no ventilation, the towels were too old and worn while the bar area stunk of urine. The staff were brilliant I couldn’t have asked for more. In the early hours of Friday morning around 2am, a domestic violence incident occurred in room 2 that frightened me hearing a woman screaming and doors being slammed and man in pursuit of her. This was a real moment of fright.

Excellent place to stop. Will definitely use again.

Very lovely pub, friendñy staff, amazing food, very welcoming and accomadating

Pub was ok, room dirty,dirty bedding and towels. No staff to complain to only bar staff who weren't really interested. Left after a few hours instead of staying the 2 n8ghts we had booked

There was no restaurant, no wifi, and no soap.

Didn’t stay

Great selection at the bar , fabulous chef , bedrooms very clean and lovely comfortable bed , not a lot of power in the shower , room a bit tired . Overall a good stay

Small car park b

Having contacted the hotel specifically to ask if someone is

Bathroom in need of repairs bath panel coming off at one end toilet seat wrong size.towel rail missing music from bar too loud could hear it in our room

New management team had just taken over the accommodation but they were very friendly & helpful & quickly sorted out some minor issues. Room was very clean & comfortable.

The bar itself and the staff - good. Breakfast - None Room - No soap. Heaters - Very noisy Couldn't get out of my room. It took me 45 minutes when a lady walking past the hotel helped me..

It was an old building with worn-out furniture. The toilet was dirty, and the mattress was old and unclean. The service and staff behavior were good, though. I think the place was expensive for what it offered. The hot water worked well.

Room we stayed in was comfortable but tired, weekend music was loud but finished at 11pm, staff could not do enough for you unfortunately we stayed while a manager change over so no food available, little cafe next door claires kitchen is recommended, nice micro pub down high st, the Brunel suited our needs and price was very reasonable

Paid for a a deluxe room and it was definitely not deluxe.towels were poor the whole experience was very uncomfortable didn’t sleep well at all 😩 was not worth £95 that we paid and that was just for the room

No food in the pub, TV had a damaged screen , no hot water.

The worst place we have stayed in years. Played dance music till 11:30pm every night, sheets had blood on them, bathroom had black grime around the shower/bath. Stay well clear

Room 10 Described as Deluxe Double!, I wouldn't give it one star. 2 bath towels and one hand towel that looked as though they had been used and refolded. I didn't feel brave enough to do a 'sniff' test. No hot water after letting it run for two minutes. No bath mat. Bath panel hanging off. No toilet roll holder. No hand rails for shower. No nonslip mat either. Main light in bathroom didn't work and kept flickering so light not adequate to see to shave.  Not even any soap, although information board on wall on way in states 'toiletries'. No milk for tea and coffee. We didn’t stay. Then had to fight for refund. Have written this sfter cooling fown period. Room was generally grubby and not welcoming. Lack of equipment and facilities would not qualify this room for one star on any tourism rating scheme, let alone a description of 'Deluxe'.

Our double room at this hotel was airless, stuffy and smelt stale. The windows wouldn’t open and it was very hot and humid weather. A double room with only 1 bedside lamp. Dirty towels from a previous resident in the bathroom,bath panel adrift from the bath, 2 mismatched cups. Overall a very tacky experience. We liked Saltash and the cafe across the road was lovely for breakfast.

It might be better during the week but there is live music on Friday and Saturday nights. A sign mentioned that they would normally stop by 11pm but they were still playing and singing until 0:35am. Our room was just on top of the 'entertainment' area and the bass and singers were very loud and you could hear the door banging shut whenever someone left the pub. Beds and mattresses were very uncomfortable and smelly, the towels were not very clean. The window was single glazing so you could unfortunately hear all the guests chatting/shouting in front of the pub. Bathroom had seen better days, no soap was provided and there was no ventilation. The fan was so clogged up it no longer worked. It might be ok for guests who can no longer drive home after a night out, but if you are hoping for a good night's sleep better stay elsewhere.