I can't be too complementary, because it is super basic. The hotel is clearly undergoing some renovations, although to call it a hotel at all seems misleading. Maybe a guesthouse? But the bed was comfortable enough, the bedding was changed, the bathroom was well fitted, if small. The room did lack a kettle, but oddly did have teabags etc, probably an oversight. Also being a ground floor room there was road noise, but it's to be expected. Worst thing was that one of the pillow cases had an old wine stain on it. Anyway, now that I've written all that you'd probably think I was unhappy, but for the price I paid (something like £70 a night at fairly short notice) I'm actually very satisfied. The location is good if you want to be in Richmond and if you're looking for a reasonably comfortable and mostly clean room then this fits the bill.

Stay here all the time it’s great

Hi! I booked a cheap room for one night before I flew out of London. I don't think I got the right room that I booked as I booked a superior double room and this room was far from superior, more like standard or sub par. It was room 12. There was no shower curtain or door or glass partition on the shower which was like a box, no tub, with the shower head all green from years of calcium build up - so I ended up not taking a shower. One of the faucets didn't work. The curtains were tattered like they had been there for years. There as a small table in the room with the cover of the drawer falling off. The sheets were clean but stained. The pillows were extremely flat. The sink was the size of an airplane sink where there was a shelf above it so I had to lean over under the shelf to brush my teeth, the bed was a tad hard which did not make for a restful night sleep, the room was tiny with stains on the carpet. Overall, you could see the wear and tear from years of people staying in the room. There was no nightstand. Now for the pros - there was a small fan in the room to give some sort of white noise and air circulation, the toilet worked, the door locked giving me a sense of security, there was an extra heater in the room albeit I stay in the spring so I didn't need it. The light above the bed was nice and provided some mood lighting. Overall I would not stay at this hotel again, especially for the price I paid. It would have been worth it for 1/2 the price I paid.

Convenient for train station

Good location, walking distance to shops

Very nice stay. Staff very friendly and accommodating

Our room was on the first floor aka the basement, it smell very mold, we both had to take an antihistamine. Walls were not finished well, shower didn't seem inviting and we also had the fire alarm go off just before we left.

Absolutely terrible stay. Pictures look nothing like what’s in here. Filthy

Good location, in the centre of Richmond. Helpful staff, room clean and tidy. No where to sit and relax in reception area. We stayed in a compact double area. Plaster peeling off in the corner of the room and in the shower room. A few cracks in the tiles in the shower cubicle. Shower room far too small. You can hardly move in there

We had stayed at the same hotel approximately 6 months ago. There were issues then which were conveyed to the management. The horrible noise that follows a toilet flush is still there.Most importantly the windows would not shut as the handle was broken and we had to put up with traffic noise no sleep. We were promised 50% credit on the room price which still has not been delivered. Furthermore, the heat in the room was not working and the taps were not rigidly fixed. We were moved to another room the second night which was reasonably better

Room was neglected, bathroom cupboard wouldn’t open, trim missing and mould around the shower… Also the room had a porch which was very strange and changed the feel of the room.

The three person room was awful. It smelt damp and musty. Not pleasant at all. The curtains were shredded. The windows don’t have all handles on, so don’t close properly - awful as there’s a lot of traffic outside and busy flight paths overhead from 5am, so not good if you enjoy a lie in. Then there are the small touches. The toilet seat is cracked (no pun intended), the lamp shades are detached from the lamps. It was just grubby and lacks any care. The staff were very good and helped me move to another room, sadly away from my children as they didn’t have any other three person rooms. Not good for a family break. The pluses were the staff and the parking is free - but be wary of being blocked in. Overall a really poor experience and not recommended in the slightest.

Was allocated their cheapest room but booked their most expensive. Fully booked so had no choice to stay in tiny room. Bed was tiny for two and ridiculously hard. Bathroom was very unclean and showed a distinct lack of care. Requested compensation but only received difference in price between room types.

Good stay. All very polite. Bus stops not far away.

Not a pleasant stay. Room wasn't clean, broken windows that barely opened and really uncomfortable bed. Bathroom was also dirty, definitely hadn't been cleaned. Cob webs everywhere. Only good part was the location.

Very cheap and superb location

Do not stay here. I am an experienced traveler who very seldom leaves reviews. This place is so bad that I left a day early. It was run down, dirty, and the mattress was very used and out of date. I hope you do not make the same mistake I made.

Dreadful run down and dirty everything broken or torn. The worst place I have ever stayed. Curtains ripped, shower not working. Toilet broke. No handles on windows so open all night. Paint n plaster falling off. Smell of garbage and this was in a room I paid £40 to upgrade to because the first was worse.

On arrival to Shandon House it was a house. The name on Hotels.com is misleading as this is not a hotel it is an old house that is being promoted as a hotel - this is not a hotel (this is misleading). On arrival I checked in at the desk (?) and was asked for my ID this was photocopied and I was asked for a payment card also - the accommodation was already fullly paid prior to arrival. The room location was a puzzle as the stairs beside the desk was split level and directions were unclear. The smell of damp was too much to ignore. On entering the room the damp smell heightened. The room had two windows which could not be closed without possibly causing damage so sleep was not completely possible. The curtains were barely attached to the rails. The curtain backing was shreddded (torn in a few places). The carpets badly stained. Although somebody had tried to clean it. The bathroom - shower tiles were badly broken and cracked; the shower shield leaked to the floor - down the side of the painted bath and through the expired shower shield which was badly sealed with silicone peeling from the edges - water seeped through the edges to create the terrible damp smells. The beds had clean sheets at least however, the base of the beds that were visible were disturbingly dirty, worn and old. I would not rate or recommend the experience to any one. I would not recommend a stay here. The picture illustrated was not the experience of my visit. hotels.com should visit this site!!

The room was sold and advertised as a double room with a double bed, yet it was a 3/4 bed at the most. The room was set up for a single person. The bathroom could only just fit 1 person in it at a time. There was only 1 cup and 1 glass. This was the smallest room possible and I was charged twice as much as I could have booked it for the day before.