Amazing place, stunning, beautiful for my girlfriend’s birthday. Very friendly and helpful staff too

Amazing experience. This is our go to hotel. This time we had some issues with the door to our room but the staff were amazing and managed to fix it for us. It was amazing!

Amazing stay at Crazy Bear for my boyfriend’s birthday. I booked the decadent room, which was amazing- so spacious and the decor was gorgeous. Very clean, with everything we needed. Staff went out of their way to ensure we had a flawless stay, room service was spot on- breakfast good, with beautiful surroundings in the restaurants. Reception staff super helpful too Highly recommend thank you!

Staff was very nice. Hotel looks like a bordello with plush velvet walls including the bathroom ceiling! We had a leak so we were in two different rooms. Both VERY dark. Not enough lighting to put on make up. I am 5.5 and could not see in bathroom mirrors. Mounted too high.

Great staff and clean rooms

Wonderful room as always, love everything about staying here. But, the hotels biggest asset is its front desk staff. This time I had the pleasure of checking in with Nicole. Along with Chloe and Annabelle previously she is amazing. May be a few weeks before I am back but will always aim to stay here if possible. Thank you guys.

We thought the room was lovely at first, but upon close inspection it wasnt cleaned very well. Cobwebs above the toilet, sust, cobwebs in shower room left side on the mirror. Could do with a good spring clean. The r iself was nice but the noise of guests coming in and out to smoke was so distracting. One guest even knocked on our door and run away. The smell of cigarettes was heavily smelt throughout the hallways and this come in under our door so was not pleasant at all. I did complain to reception, the friendly man did offer us room 19 but that was literally opposite our room, so the smell of cigarettes and the noise would have been the same, plus room 19 had no working TV. Therefore the best we could was stay in room 18. We did call for room service on Saturday evening but no one answered the phone.

This is a uniquely beautiful hotel. The staff, rooms and restaurants are all fantastic. We only had one issue and that was the water never got hot in Bath or shower room, it was only tepid warm- but we put that down to age of the building and amount of rooms probably using facilities at the same time. It did not dampen our stay and as forgot to mention it to reception they didn’t have the ability to fix the problem. I would definitly recommend this hotel.

Step into another world of opulence , lavish bedroom , excellent welcoming staff and lovely food .

Lavish and perfect service or tho it was cold on arrival and bedroom shower and room itself was freezing. They sent maintenance to fix and gave us two heaters. Food was excellent but facilities need better advertisement. Outside pool in January should be noted as heated to stop from freezing over. Not actually usable unless you entend on doing lengths. Over all experience was great. Needs some improvement but we would definitely stay again due to good food, drinks and service.

Clean room. Lovely staff. Lavish decor. Overall it was fantastic and eccentric, yet that’s what makes it magical.

Room not in the main hotel. Cold / wet walk across the road for breakfast/ Dinner or spa facilities,Ceiling tap dripped all night and the bed was very hard. Nice place to stay but not worth the money.

The hotel is very neglected. We had a broken light switch and tv fob to make the tv go up and down. The floor was filthy and had not been cleaned at all. You could not walk around barefoot. This does not by any means feel like a 5 star hotel

Room was nice, however staff were rude amenities were mediocre and food and drink over priced.

Room was nice, however staff were rude amenities were mediocre and food and drink over priced.

What a weird and wonderful place to stay

What a weird and wonderful place to stay

The staff were lovely, Checkin and out were also perfect. I had a few issues in the room, i.e Shower curtain came of it's railings, TV Powered on but couldn't connect to the channels. Very special interior design, not to my liking as very dark but also very comfortable.

Wonderful hotel friendly staff and the Thai food in the restaurant was excellent. I booked to stay another evening.

Once again the amazing front of house ladies were brilliant! Thank you Annabelle and Chloe as always 🙂