It was our first time staying here and the virtual checkin was different but it was quick and easy. I have never had to pay extra for parking but i would stay here again.

The location is excellent, and it is a clean and quiet place.

The fact that there was no front desk staff at all and that I had to call someone specifically to ask to have the room made up is unacceptable. When I checked in/out, it was with someone on a tv screen who wasn’t in the building let alone the country. Not ok.

Getting away for the night. Love the jacuzzi.

convenient

Shower head didn't work properly when we came in

Right off the highway. Plenty of option nearby for shopping and food.

Hotel was great. Hate that you have to pay for parking after you already paid for the room. But we found parking in the street both nights we were there. Would definitely come back!

Amazing hotel

The room I had was very disappointing. The AC barely worked and the room felt humid and stuffy most of the time regardless of what I set the thermostat to. The shower floor had dark stains on it and there was a baby roach in it when I first arrived. There was also a lot of rust that had accumulated around the shower base and near the bathroom door hinge. The comfort of the bed was the one plus. You check in with a virtual agent through a kiosk. A little strange, but it was quick and easy. Even the location is super convenient for me based on where I need to get when I visit LA, I can’t see myself staying here again.

Easy to check in

Location

Room is clean bed is comfortable check in and out is easy and simple, they provide great coffee.

Convinient, friendly hotel on a budget. If you are looking for a place to spend the night only this is a clean, inexpensive alternative. Bed was very comfortable, the bathroom pretty clean. Easy chick-in and check-out. Walking distance to local, low key restaurants. Easy access to mayor freeways. We were at Universal Studios in about 20 minutes during traffic hours.

The cleaning staff made the experience for us. There are only remote workers at the front desk, so your only human interaction at the hotel (aside from other customers) is with the friendly and helpful cleaning staff. One woman in particular fron the cleaning staff was exceptionally friendly and caring, striking up conversation whenever she saw us and creating a very welcoming environment. I forget her name, something that started with a C or S, Cynthia maybe? She always wore a face mask, and she really had an air of confidence and ownership about her. She absolutely deserves a raise and a promotion!!

Bed comfort

Good location, nice staff, it’s very convenient.

Great location with clean and spacious room

The hotel is a good value at this price point. The only negative was getting used to having no front desk staff. But there was always someone available via the computer screen set up in the lobby. By the time we checked out, it was no big deal.

Quick stay for the night for a concert and excreted our expectations. Definitely would come back.