Rating & Review Keseluruhan Paradisus Grand Cana - All Suites - All Inclusive

I like how clean the property was and the service and food is good! Definitely will be back

Attentive staf, clean property and good dining.

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As instalações do complexo são excepcionais e o staff muito atencioso, porém cabe uma ressalva relacionada a limpeza do nosso quarto. Nesse quesito, o hotel deixou a desejar devido a uma quantidade significativa de cabelos espalhados em diversas áreas do quarto (chão, pia, box do chuveiro, no vidro de shampoo, etc). Em resumo, mtos fios de cabelo espalhados pelo quarto para um hotel supostamente qualificado como cinco estrelas.

We just returned from Paradisus Grand Cana in Punta Cana. We would definitely recommend this resort to our family and friends. The staff was very friendly, especially our concierge Leonela and Genisis. They looks after us well, and booked our dinners for us. The rooms and resort/pools/waterpark were very clean and well maintained. The food could have been much better, especially at the Origin buffet. Food was mediocre, especially for those who are vegetarian/vegan. The omelet and pasta stations were good. Tori restaurant was good, but we really enjoyed Karnica Steakhouse. Surprisingly they have a delicious Vegan burger. The kids loved watching the turtles, ducks and fish in the lobby pond. The entertainment was great for kids - even though it was a quiet/low time at the resort, they still had a ton of entertainment for the kids. Habitat was also busy with a ton of activities. The waterpark was 5-7 min walking distance from any building and loads of fun! Few tips: 1. Bring your own hairdryer if you want heat. The hairdryer only flew cold air. 2. Bring your own floaties, pool rings and toys. They don't have any extras lying around at the resort. 3. Bring bug spray. The resort has a lot of foliage so lots of bugs at night. Enhoy your stay!

Todo excelente la Comida las habitaciones todo exquisito

We had a family concierge and it made a world of a difference. Our concierge, Thaina, was very responsive, especially for our first time, and tried her best to fulfill our family's need. If I were to come back to another All inclusive at Paradisus, I would definitely get a concierge again. Night entertainment for young kids weren't as good as playa del Carmen. The musicians weren't as interactive with the kids and the circus was over 1.5 hrs late (9pm). The kids were passed out by then. We were here for 7 days so we were able to experience all the entertainment available, and it seems more adult oriented. Their childcare centre, habitat is amazing though. Emmanuel and his team work hard from morning all the way to night to help provide child care. They will keep you in contact via WhatsApp and see end pictures periodically of the activities they have planned during the day. The waterpark here is definitely superior than the one at play del Carmen. 3 waterparks, to accomodate all ages. Can't ask for more. Lastly the food is either a hit or miss. I would say their fresh steaks, cheese and fish are the best. They also have a wide variety of drinks, with the Pina colada definitely being a bit.

Everything was amazing my family and I had an amazing time. We will definitely go back soon.

I loved this property, by far was one of the best we have stayed at as a family. Very clean, rooms are huge, amenities in the room are great, food options are by far better than anywhere we have stayed in Punta Cana. The only think I did not like is that as an Expeida customer I was entitled to certain coupons; however, from the day we arrived we were promised an introduction to the property (even received text) but never came through. Only at checkout did we find out how and when to use the coupons etc. that was disappointing.

Muy buen hotel algunos detalles que mejorar pero todo bien

Great property. Absolutely amazing staff. Wanted to stay longer. Some restaurants were fantastic and other were just ok. But overall will come back and recommend to everyone

Excelente personal y atentos

Hotel provided us the schedule of activities. But the schedule was suddenly changed and canceled without any notification. Even though my kids were waiting for it at place, no happen and no explanation and no notification. It was terrible.

Great

The property was beautiful and clean. The rooms were spacious and comfortable.

Services here are excellent, way beyond my expectations. They checking on us everyday and all the time make sure we got everything we needed. They even did a little surprise on my daughter’s birthday.

All the employees there treat you as their friend! So kind and welcoming 💗

Just got back from 8 days here at this resort. I’ll start with the positives. This resort is absolutely stunning. The grounds are well kept and the resort as a whole is fairly clean. The pool is very big and you can always find a cabana or chairs at any given time. The layout of the rooms is great. PLENTY of room for my family of five in a master suite. The bathroom having a shower and tub room separate with plenty of sinks made it very easy for all of us to get ready in a timely manner. The kitchen was great with plenty of room to eat when you order room service. The room service was the best meal we had, probably made to order if I had to guess, plus it arrived within an hour each time. The balcony was spacious and having entry from the bedroom was perfect for us to hang out after the kids went to sleep. The kids loved the habitat and the teachers were so good to our babies and kept them busy. The kids actually asked to go back severall times. Now for the cons. The food at this resort was VERY lacking compared to other resorts we’ve been to. Everything was underwhelming and under seasoned basically everywhere we went. Our best dish was the chicken wings at Rubi rocks. The beach restaurant serves “mahi mahi” as a whole fish with teeth. It looked exactly like a tilapia and when we questioned it, the waitress just walked off. At matchu they served “grouper” and it was full of tiny rib bones that would never be in grouper. When we went to make our reservations we were given la

Love all of the activities

EXCELLENT STAFF AND SERVICES