Location inside a labyrinth of narrow lanes. Was offered room at 2nd floor (Level 3) with no Elevator. Just a narrow staircase to access. I had arrived from Singapore with my wife and had a overnight stopover in Delhi so chose this location on account of proximity to Lajpat Nagar where I had some work. Place didn't give me good feeling. I arrived at 9pm. There was no staff to help me carrying up my heavy luggage. Frustrated with above, I just left the place without checking in and immediately booked another hotel. I want Hotel.com to refund my money as i never checked in.