Perhaps an entirely new set of staff is needed here. Apart from the massuese, who does an excellent job at massage, one bfast attendant and the breakfast eggs chef, everyone else was really not at all attentive to my needs. From no water in my room, to malfunctioning a/c, awful internet, no follow through on booking requests. Most ime I felt that I was in the way of staff enjoying themselves, the bartender who carried on anpersonal conversation on her cellphone for all to hear, the front desk staff wearing their bedroom slippers and badly stained uniform etc etc. it was my first time to Rwanda, and the first hotel I stayed at during the visit. Hopefully it’s not the norm for all Kigali hotels, so maybe try somewhere else.
