Rating & Review Keseluruhan InterContinental Bora Bora Resort and Thalasso Spa by IHG

The hotel itself is absolutely beautiful — the views, the overwater bungalows, and the facilities are all stunning. However, I was disappointed with how differently we were treated for booking through Expedia. It was clear that the staff didn’t appreciate the reservation being made via a third party, and despite being a Gold Member with Expedia, I received almost no recognition or benefits. I had to ask multiple times to have my food and beverage credit honored, and they initially tried to charge me more in resort fees and taxes than what was outlined in my Expedia confirmation. I had to wait until the very last day to get the charges adjusted correctly before I could check out. For a luxury hotel, I expected a smoother and fairer experience, regardless of the booking platform.

Above and beyond

The property is beautiful and the overwater bungalows are well maintained! Breakfast buffet didn’t disappoint either - very good selection of a wide variety of items. Staff at the resort were underwhelming unfortunately in terms of service. This started with my pre-arrival communications with their concierge, which was consistently delayed and slow on Thalasso’s end. This only continued during my stay at the property. Many staff at the pool and restaurants didn’t even speak or understand fluent English. Due to their poor communication skills, they never extended to help in any capacity like providing towels, bringing water, checking in, etc. Overall pretty mixed experience. Expected much better service given how nice the property is.

Traumhaftes Resort welches das Flair Polynesiens bestens verkörpert. Traumhafte Lagune, gepflegte Gartenanlage und sehr großzügige Zimmer. Sehr zuvorkommendes Personal und eine sehr gute Auswahl an Restaurants zu vernünftigen Preisen. Sehr individuelle und zuvorkommende Behandlung der Gäste.

Excellent service!

Great property

Great

Great vacations spot!

Food can be expensive, so try to get a package with food

Everything was perfect and I enjoyed relaxing in this hotel a lot.

It's very quite.

Nous avons vécu une expérience exceptionnelle à l’Intercontinental Thalasso. L’hôtel et la chambre étaient tout simplement magnifiques, avec une vue de rêve sur le mont Otemanu depuis notre bungalow sur pilotis. Un immense merci pour le surclassement, ainsi que pour la surprise organisée pour l’anniversaire de ma femme, avec le gâteau servi directement sur le pilotis – un moment inoubliable! Tout au long de notre séjour, nous avons été comblés, du repas délicieux avec deux superbes langoustes à la gentillesse du personnel. Un remerciement tout particulier à Anton et Capucine, qui ont toujours été à l’écoute et dont les conseils ont rendu notre séjour magique. Nous reviendrons sans hésitation, c’est certain!

The one to one personal service you received from the staff. From the welcome picture which front desk Leitani took for us upon arrival. To the chefs which were wonderful to share recipes and the amazing BBQ and show. All in all a perfect Tahitian vacation!!! Come you won’t regret it!!!! Maururuuru!!!!!

Beautiful water villa

Me encanto el servicio de este hotel, Recomendado al 100 Servicio de 5 estrellas

We were very impressed with the cleanest and how very helpful the housekeepers were well as those in charge of stocking the coffee, etc. The waitresses were very nice and offering to show us where to seat.

This was the best resort I've ever stayed at. The staff was amazing and accommodating for my entire visit. The views of Mt. Otemanu are the best out of any resort on the island. This is the place to stay in all of Bora Bora. Thank you to the entire InterContinental team for making our stay so special.

Amazing views of Bora Bora with the clearest water! You can snorkel on-site, eat at multiple restaurants and explore the gorgeous grounds. We have a great stay!

Le paradis sur Terre Hôtel magnifique avec un paysage extraordinaire Les pilotis sont situés en face de bora bora et le lagon est juste incroyable Le personnel est très aimable et toujours aux petits soins pour les clients

Excelente lugar!!