Rating & Review Keseluruhan Best Western Plus Executive Residency Carlsbad Hotel

Staff was kind. Room was not the cleanest but

Hotel was clean and workers were very nice!

Location has management or operations issues. Breakfast bar and staff were sub par. Most items were old or machines not working properly. Cooked food was not prepared properly. Internet hasn’t worked in a week making it impossible to do my job remotely. I will stay elsewhere next trip.

Carlsbad is a town of standard hotels, mainly for the oil and gas workers but also for people wishing to visit Carlsbad Caverns and Guadalupe Mountains National Parks. This Best Western is a new-ish hotel built in between workyards on either side, the highwy in front, and a trailer park behind it. If you use a GPS device to get you to the hotel, you will be instructed to drive a bumpy, dirt and gravel road to get to the hotel. Instead, you can drive on to a different street and through the trailer park to get to a paved driveway of sorts that takes you to the hotel. Wonder when they will actually pave what is supposed to be the main street to the hotel. For the most part, the room was comfortable, clean and just your standard hotel room. The staff was friendly. I never ate any of the breakfast offered at 6:30 a.m. The only major problem I found was during windy days (which was basically every day and night), there was something in the building that was apparently not tied down or otherwise loose, because when the wind blew, it sounded like a muffled jackhammer right beneath and to the side of my room. Not even my ear plugs could remove that constant noise. Maybe the oil and gas workers don't mind because they are probably dead tired after a long day out in the field, but families and other travelers would probably get bugged by that annoying noise. Please get it fixed!

The towels and sheets all had yellow stains on them, the floor were sticky, the shower rod was loose and unable to close curtain all the way, and the toilet was loose and could not seat right.

Everything was great, except the lack of a paved driveway to the property.

Everything was to my liking, except renting a "non-smoking" room does me little good if I can smell the stench of marijuana from other rooms while in my room.

Suite only had 1 tv working.

I liked that they have a Tesla charger in the parking lot, although there is only 1 of them. The hotel is quiet and easy to access.

Not the best best western we have stayed at. Bed was a bit hard, the room had a lingering cologne smell, and the window shade wouldn't open.

Seems to be new building and still needs to have issues fixed. Room was spacious and clean and beds were comfortable. Hard yo find because we gad to go thru neighborhood or cross railroad tracks on dirt path/road. Bathroom door would not open completely because it rubbed on tile. Blew a fuse in bathroom with only light and hairdryer on. They had a pool but no hot tub. Staff was limited and seemed unexperienced. They were reasonably friendly but I believe that may have been due to guest complaints. Hotel has potential but I think may have opened too soon.

Came to town for the caves, when checking in the young lady was upset she had to get up an come to the computer. She also made the comment that they go get families here, it is usually oil and gas.... Whatever that means. She was also put out when we came back for sodas and waited on our pizza to be delivered. (she even made a snarky comment to the delivery guy) Room was fairly clean but could see it was kinda like they didn't care or it was rushed. Pool was hot and equipment all on the floor. Breakfast was poor as well, not much variety, and the lady working it was on her cell phone and didn't use gloves. The Tables were not washed down after use, contraption for the eggs and potatoes was broken and couldn't get it open without spilling stuff. They had a cool coffee maker. No water unless you bought it or wanted fake sugar/flavored water.

Nice enough, but very noisy for a hotel. Parking was was odd and had to drive through a rutted out dirt drive to get into the parking lot. Things were clean, even though they were loud.

Liked the EV charger for my car. Hotel is new and so no complaints.

Very cleam hotel, modern touches, very new. A good place to stay in Carlsbad. The railing in the elevator fell off multiple times and there were a few other quick finishes that you notice once you start looking but overall bery pleasant and had a pool which was our main reason for choosing it

Excellent

GPS directed you through a neighborhood to get to the property- the other exit was very rough and not ideal- I suppose construction but it was very inconvenient

Hotel looks brand new so it was shiny & clean. Area around the hotel however was either under construction or surrounded by large truck industries- not a place to admire the view! Perhaps future plans will improve surroundings. Breakfast was typical hotel fare but they had run out of many items. Overall experience for a one-night stay was good though.

It is hard to get to because the direct drive is under construction. It was worth it. Light, bright and open lobby makes you feel good just walking in. Front desk person was extremely helpful and nice. The bed was comfortable. We would go back.

Very clean, service was good, breakfast was great.