Rating & Review Keseluruhan Aloft Playa Del Carmen

More options for breakfast would be appreciated. Everything else was great.

Todo el personal es muy atento y amable.

Extremely slow service checking in and room not available until an hour late. Roof top bar service bordered on outright rude. The last night of our stay there was a wedding on the roof with loud thumping music until almost midnight. Stay away.

Quartos confortáveis, café da manhã gostoso, funcionários simpáticos, piscina de borda infinita muito agradável, localização bem próxima à Quinta Avenida.

The property is fine. The staff did not honor certain things that were included or promised.

Muy limpio y muy agusto me gusto mucho que estuviera moderno y tenian una bocina que le dio un plus ala habitación para alistarce con buen hambiente.

Muy bonito el hotel pero no te dejan hacer uso del área de restaurante si no consumes algo de ahí aún que seas huésped

Bastante agradable la estancia

The property is in a quiet area, just 3 minutes from 5th Avenue and Calle 34. The hotel has 4 floors, with rooms mostly on floors 2 and 3. Floor 4 has a gym, a handful of meeting rooms, and two rooftop pools (one with music playing and facing the ocean, one is quiet and facing the next door soccer field), along with a bar. We heard absolutely no loud noises from the area, except during the day where you can hear the rooftop bar music playing most of the time. There is a Super Chedraui on the street level below the hotel - super convenient for snacks and meals. The hotel is cared for, but is showing age despite being a new build. Some door signs are missing letters and numbers, and someone has inked pink where the white letters used to be. The air conditioning malfunctioned twice during our stay: one was planned during the day (we were out of the room for the day anyways), and one was an emergency malfunction the next day, where the AC was shut down overnight, making for a very uncomfortable 28 degrees in the room. The windows did not open and it was very suffocating. But when the AC works, it works VERY well. The lobby restaurant and lobby bar were empty most of the time (not the hotel's fault - 5th Avenue and other local eateries are nearby). Exception was during breakfast, which is always moderately busy. Shoutout to Alejandro, greatest of the waitstaff. But altogether - the hotel is a good hotel, in a great location. The staff do their best to make your stay comfortable.

Nice place

Excelente

A 3 cuadras de la playa. En el corazón de Playa del Carmen. Un hotel con buen diseño, habitaciones amplias y cómodas. Una alberca en el rooftop desde donde puedes ver el mar.

Wonderful, new hotel centrally located but distanced enough from the crazy and loud hussle and bustle of 5th avenida. Breakfast is lovely, the place is brand new so everything works and is elegant. The two rooftop pools are top-notch. I really look forward to returning on vacation, and not a business trip!

Infinity pools are wonderful, right above a good grocery store, good blend of great dining options. helpful staff. The only issue I had was the AC being down for the first few days of my stay.

No Air conditioning is absolutely unacceptable

Tuve que cancelar mi reservación por falla en el Aire Acondicionado, no me han hecho el reembolso de mi reservación

No funcionaba el Aire Acondicionado y tuve que cancelar mi reservación, pero no me han hecho la devolución de mi pago

Excelente todo !!! Los Chicos de receptivos un amor y con mucha cultura

Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.

Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.