Rating & Review Keseluruhan Pestana Orlando Suites - Lake Buena Vista

Following my recent stay, I wish to provide feedback on several aspects of the guest experience. An unexpected "facilities fee" was levied, covering amenities such as the pool, gym, and WiFi, none of which I utilized. This charge was not explicitly stated on the website, and I was unaware of its existence. While the staff demonstrated excellent customer service, and the room's condition met expectations, the advertised soundproofing was not effective, as conversations from neighboring rooms were easily discernible. Additionally, the cleanliness standards were not consistently maintained, with persistent floor debris observed throughout my stay. In summary, this establishment may be appropriate for budget-conscious business travelers seeking basic accommodations. However, for leisure or other vacation purposes, alternative options may offer a more satisfactory experience. I had high expectations due to the positive reviews, which I now understand may be influenced by the practice of soliciting five-star ratings at checkout.

The property was clean and modern.

Front desk very friendly !

Staff was condescending and rude. Hotel had water outages, sink doesn’t drain, the handicap bar is falling off. A formal complaint was submitted with no response.

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We had a nice stay

Very nice, clean and spacious room. My only issue is as the television set up…no streaming service so my daughter didn’t have options to watch but we did fine with Food Network. Fairly new so the outside view was under construction /landscaping work. That aside it Was a wonderful stay.

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The p

Conveniently located near amusement parks, malls and Disney Springs. The property is very well kept, the room was super clean and spacious and bathrooms stocked with good quality toiletries. Breakfast was ok. We would be happy to stay at this hotel again.

Extra resort fees ($22) and parking! (11 per day). I would have given 5 stars if the property was honest about the pricing when booking on Expedia.

This hotel is excellent, but the only thing is it now charge for parking per day as of March 2025, we stayed at this hotel numerous of times. I would still recommend this hotel

The staff was very nice, they were accommodating and I will be back!

Rooms clean and updated, close to attractions 10 minutes. Resort fee and parking $25/ day takes away any savings from Expedia. Staff new and cumbersome check in and out

Clean and new rooms

Thank you lovely staff

Very clean hotel. Looks brand new. Beds were comfortable and it’s in a great area just outside of Disney World with lots of dining nearby. Front desk employee Oscar was super helpful when I needed a last minute cake to celebrate a birthday.

Easy to find, good american breakfast, Service was excellent.

While the room was clean, and the bed comfy. I really wish they would train their employees better. I arrived for my stay after a long day, to a guest and an employee having a long exchange about additional charges. (foreshadowing) It was then my turn to check in and I was checked in for the wrong room, so I couldn't get in. I then ask for the right room and keys and was sorted out, not coming to realize that I was then charged double by the (new employee). If I would have never checked my credit card statement after my trip I would have been charged an additional $500+. While I do know error can happen, I really hope the training of the employees becomes better. Would I stay here again? most likely not, only because im afraid of the merchants with my money. If you do stay here just make sure you are checking your accounts.

The resort was new and clean and service was great, however there was a fee to park your car in a general purpose flat parking lot (in the sun) and also extra resort fees. My total was suppose to cover all fees. That was not the case. I would have chosen another hotel if I had know that since there are tons to choose from with great rates.