Lovely boutique hotel in a terrific location in Richmond. Wonderful team at the front, small rooms but nice and quiet and very comfy bed. I’m happy to regularly stay there!

Room spotless. Modern.

The room was comfortable and well appointed. Beds were very comfortable! The staff was very friendly, especially Kelly at reception and Ala in the breakfast lounge. Great breakfast. This hotel is very stylish and beautifully decorated. Really enjoy staying here everytime we are in Richmond.

Clean. Good welcome and impressive lobby. Room was well kept. Need to up the tea game though and if there’s an iron in the cupboard please include an ironing board. Breakfast additional fee is extremely steep and way beyond my work expense allowance.

Lovely stay, the room was clean and comfortable and the staff were super helpful

Great experience overall, from the evening welcome though to departure. Great room with luxury amenities, great WiFi and a breakfast that was just superb. I was there on business but would also return for leisure.

The hotel was beautiful, from the grand feeling when you entered, through to the elegant furnishings. It felt luxurious. The bed was comfortable with great pillows (a problem most hotels tend to have for me). The staff were friendly and it was very clean. I will stay again and have already started recommending it.

What a lovely hotel. Caring staff immaculately kept with a great feel.

The room was not cleaned to a high standard.

Really enjoyed our stay. We only had a cabin room but it was sufficient for the 2 of us for the one night. The staff were very welcoming and friendly. The breakfast was yummy. I’m gluten free but there were many options for me. I’m not celiac but if you are there was sealed gluten free muesli as part of the buffet.

The room was welcoming, staff friendly and the hotel was beautifully presented.

Great

Front of house staff were excellent. If we had known the cabin room was so small we would have upgraded. For the cabin room would recommend the bathroom door be re hung to open the other direction.

The room was lovely and absolutely spotless. All the staff were very courteous.

Staff was super nice but the room quality could be vastly improved. We could hear people in the rooms around us snorring, talking on the phone, and moving furniture around.

Hotel super aconchegante e acolhedor. Ótima localização, decoração, atendimento impecável. Ótimo custo benefício.

Lovely spotless rooms and amazing service.

Staff were amazing. Nothing was to much trouble. Beautiful hotel

Delightful staff and a clean comfortable room.

We arrived very early in the morning and the desk clerk gave us a free room upgrade for both of the rooms we'd booked so we could check in way before the 3:00 check in time, which was hugely appreciated!