Rating & Review Keseluruhan Novotel Kinshasa La Gombe

Services is Disaster, the order in the restoran had been waiting for 1 hour

C etait terrible

The property was beautiful and the staff was extremely friendly and helpful. Will definitely recommend!

Every thing

I really enjoyed my stay here. Perfect hotel for business travelers

Good maintain building and service 24/7

Pas recommandé

The chef is excellent! Menu was varied both a la carte and for buffet. Very clean. Modern with dynamic staff. I loved that local staff was represented at all levels including management. Pool area has both indoor and outdoor options with balanced menu.

Very good

A lot a persons in the small hall

J’ai vraiment apprécié mon séjour. L’équipe est vraiment très agréable et au petit soin. Les équipements sont vraiment très bien.

Room clean and confortable. but the service is very slow

Great stay- friendly and professional personnel especially at the indoor KauKau lounge bar.

The hotel is a very nice little boutique hotel . Good food , good little gym . Imagination is not strong from the staff . They follow the rules and that's it

I like that it is a nice and clean hotel with good food compared to many other places in that city .

Good vibe but bad customer service from check-in to check out. The service is too slow. The agent are not used to the system and get confused. They haven't made my room the whole day, I had to shout for them to make it.

Terrible, there’s a lot of noise between the rooms like someone is pulling furniture every night. They gave me a water bottle that had rusted at the top opening where you put your mouth to drink, best they provide plastic water bottles as complimentary water. The switches in the bedroom are a nightmare, they’re sensor switches so you should move around every 5 minutes you can’t be stationary and work on your computer without that irritation of on and off lights every now and then.

Very disappointing. In the booking note we asked for a room far away from the elevator. Ended up in room 208. Literally the room closest to the elevator. Come off the elevator, room 208. The room is a good size. No desk, but there is a round table in the corner. Fixtures feel ikea-esquece. The flooring is vinyl stickers. Great for cleaning, not so much for feeling cozy. Feels super cheap. The room we got was also a handicap room, so the bathroom shower didn’t have a door, rather blinds. The fridge didn’t work either. There’s no garbage in the room or milk powder for the tea, and the shower gel was missing so we washed with shampoo. One coffee mug for two of us, and the mugs don’t have handles, so you burn yourself taking turns drinking your milk less tea. Next morning asked to change rooms. 9am. Packed our bags and emptied the room for them to make it easier. Brought the bags down to reception. Left the hotel and came back at 4:00pm. The reception was quick to remember that we were waiting for new room keys. Imagining that between 9-4 would be enough time to get us a new room, we were asked to patient a few minutes by the receptionist. It took well over 25 minutes for them to assist us. The new room was also basic. A good size but cold and industrial. The closet doesn’t have doors. The AC is comical. You can’t go below 20C and even then it’s a weird hot air coming out of the vents. You can smell the humidity coming through. Not impressed.

A very friendly staff always at your disposal, the hotel cleanliness and the fantastic view of the Congo River that you get from room or the rooftop which includes a pool makes it one of the best hotel in Kinshasa. Plus the prices are more than descent