The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

Clean but rather small rooms

Great front desk help and ski locker area, nice quiet rooms and close to other hotel for food

The room is extremely clean and comfortable

除了天氣很冷，其他都很好

Mountain view was awesome Staff was friendly af Unit was clean af Toilet was awesome af Can't ask for more.

山景

I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!

Clean, helpful staff, modern facilities.

新しい建物でよかったと思うが、掃除が行き届いていなく，少しほこりがあった。 へやに暖房が入っていなかった。しばらくの間寒かった。

Lovely hotel, spotlessly clean, great facilities and helpful and friendly staff. I’d definitely stay here again.

広くて清潔で

房間乾淨舒適 沒有早餐景觀美麗

Here’s the English translation of your review: --- I stayed at this hotel for three days. The exterior is stunning and beautifully designed. However, the cleanliness leaves much to be desired. In three days, housekeeping only came once—and all they did was change the sheets and take out the trash. The floors weren’t even lightly cleaned. After checking out, I realized I had left something behind. I tried contacting the hotel by phone and email, but received no response. If you’re currently considering booking this hotel, I strongly suggest you look into other options instead. --- Let me know if you’d like to polish the tone for a public review or adapt it for a complaint email.

The room was spacious and the bathroom was really nice. Cafe on site made amazing coffees.

清潔感がありまた利用したいと思える施設でした。

Excellent stay, clean rooms, good service

nice

とても清潔で快適でした。

Nice modern decor which came with free parking. Could imagine staying here for a while since it was such a comfortable stay and came with common work spaces. Great service from Nakajima san! We had some problems with the laundry’s washer and needed to call and trouble her after the front desk was closed. She was so willing to help us despite being off duty. Ms Fu speaks multiple languages and has a good memory. We requested for several items at the front desk and she did not left out anything ! We expected there might be some missing items since this is what we often experienced in other hotels. Thank you ladies! It would be wonderful if there are vending machines to sell drinks and food like sandwiches or simple meals. There is a convenience store about 200 metres down the slope but nothing beats the convenience of vending machines without the need to step out of the hotel!