Staff initially very polite, asked me if I would change address which I was happy to do, I later wished I hadn’t. Place felt unclean, puddle in the kitchen that would not go away despite opining it. It had actually stained the floor. Sofas not fit for purpose more like something you would see in a waiting room where you don’t need to get comfy. Bedding felt grubby. Walls were dirty, carpet was filthy, toilet flush broken, bathroom sink was inaccessible with the door closed, the shower/bath was dangerous getting in and out due to the toilet being in the way.