The apartment was nice and clean

I booked this room through expedia and the rate was good but I did not know that it was a room rented by a hostess instead of a hotel. The room was nice but the front desk communication was confusing and no one was available to assist with luggage. The advertisement said there was a free shuttle to the airport but no one at the property was aware of it. There was not enough communication about check-in.

Apartment fine. Communication poor, messages often not responded to . Transport transfer mired in lack of understanding what they will do and what they will charge?? It appears that this is outsourced by Unique homes and the cars provided are just about roadworthy.The Embassy Gardens suites complex is fine and recommended and there are many providers. My advice choose one that provides clear and good checking in information in a timely manner and responds quickly to any concerns.

Well overall everything is alright. But l give a thumbs up for Jessica. I had a few problems but she went far and beyond to solve them. I am grateful.

I arrived in the country despite requesting check-in and check-out details, security information, and the address, 20 days before our stay we received minimal information. We spent 40 minutes in a taxi (the journey should have taken only 20 minutes) trying to find the apartment due to incorrect details provided, resulting in me paying double the taxi fare. Try contacting the host/agency for support nothing. Local Taxi man had to stop and ask for directions. Despite having self-check-in, the full details of the process were not given, and the security staff were not helpful, took another 40 mins to get into the apartment. I was not contacted by the host during my stay, and when I reported having no hot water, I was only given instructions via text that did not work. The shower also flooded. On the last day, I contacted the host again for check-out details, but my message went unanswered. Instead, I had people knocking on my door at 10 AM and then again at 11 AM, rushing us to leave. There were no facilities available to store our luggage, despite reception claiming otherwise. I was extremely disappointed with Unique Homes, as my stay was ruined and it affected our last day—especially since we had seven pieces of luggage to carry around for six hours before needing to check in for our flight. We had to cancel brunch and massages due to these issues. To top it all off, the lifts were undergoing maintenance at check-out time, forcing us to carry our luggage down the stairs.

Beautiful place to stay Love the host Jessica she was amazing She communicated from start to end 1000000/10

Personal requests were addressed immediately in a concerned and professional manner.

The who property looks nice, but there was an awful smell in the whole building. Had to open my windows

Muy buena estancia en Unique Homes by Embassy Gardens. El estudio cuenta con todas las comodidades, como microondas, lavadora, internet o TV por satélite funcionando perfectamente. Y además la piscina, gimnasio o el restaurante, permitan disfrutar de la estancia. Además, lo que necesité (pilas para el mando a distancia o una toalla) me lo proporcionaron rápidamente sin problemas. Solo un pero. Sería un 10 absoluto si hubiera gel de ducha y champú.

I stayed for two nights. I was expecting shuttle service as stated when I was booking the room and provided my booking reference and arrival time as requested days before I left my destination but received no response. When I messaged the manager before I boarded my flight to confirm shuttle service, I received a message from her when I arrived at Kotoka that I should have requested for it 24 hrs before departure. That was very disappointing after providing her with that info. Also the property entrance to reception area is not easily accessible if, you have suitcases with you because you have to climb steps. I addition, where my room was located D - Block too there other steps too leading to the room not as bad as the entrance. However, if you have just cabin suitcase then that's fine easily manageable not big suitcases. In a nutshell the property is not suitable for disabled people. The property too lack signs to help you know where you are going so, you keep going in circles and asking people for help. The room I stayed in had intercom or phone but it wasn't connected so was unable to contact reception for any help without walking there yourself. When I 1st checked in I was helped by some kind men outside the building and Patrick helped me with my suitcases to my room. However, when it was time to check out and went to ask for help the lady at reception was very abrupt and rude and said they ( men at the desk/ security) are not allowed to help anybody. Neat build

The hostess was not accessible. In spite of the fact that we checked in late due to unforeseen travel delays, the room was not ready when we arrived. The microwave did not work and was not fixed during our stay.

Great location and a safe neighborhood.

Excellent and swift service

It was had getting into my room. I thought I could just check in at the front desk but rather I was told to contact my agent which and who I did not know about. It was frustrating. And no one will help me with my luggages. More over I could not find infortion on how to connect to the wifii. I had to contact agent again on that. In the morning the hot water was not working.

It was a beautiful place love it.

No means of communication. Couldn’t use our phones because there was no WiFi and reception was terrible

The property had nice pools. It was clean, housekeeping, clean good but they turned the lights off while we was checking out all the power that was horrible power off while we were in the room.

So it is a great property but missing a couple of things like soap for washing machine, extra towel hanger in bathroom and in shower caddy for shower gel etc.

Nice apartment to stay. Cleaning every other day, but the place was kept neat and tidy. Easy to catch Uber; and the location is good! Plus, nice swimming pool!!

We had to change hotels suddenly and the host was very accommodating in allowing us to have an early check in. The unit was clean and adequately furnished. The pool was excellent and gym well maintained. We would stay there again.