I was forced to book another hotel room due to the hotel going into administration

The property has gone into administration

The hotel is under administration and I was turned down by security guards on the front door. I do request a refund and that this hotel is taken down from the website immediately

Turned up to check in oy to be told the property had gone into administration and had to let all staff go on the thursday. Yet still taking bookings!!

The staff were amazing.

Nice size room and friendly staff, room was bit unclean under the beds and was very hot in the night and due to the central location having the windows open was very loud

Clean spacious room center of town

Unbearable heat Next to noisy club Dodgy area

Room was exceptionally clean and in lovely condition. Bed was comfortable but pillows were of a low quality not offering much neck support. Staff were friendly and efficient. Unfortunately our overall enjoyment was affected by the location of out room (a corner room facing the high street). The outside noise (bars, clubs, traffic) were very loud until 3.30am. If you can request a room on the other side of the corridor the noise should be less.

Lovely clean room.The mattress is a little thin and can feel the springs so didn’t sleep too well. Within walking distance to shops and pier.

Had to change rooms as there was a constant whirring noise. Heavy dust in both rooms, light shades and cupboards. Although the rest of the room was very clean. I had to call staff as a half naked, drunken guest asleep in the communal room their clothing strewn along the corridor, fire extinguisher taken off the wall laying on the floor, staff couldn't get them into room so left the person snoring outside our door. Why wasn't this picked up on security camera The heat in the rooms was unbearable, although fans were supplied, unable to sleep with them operating. Room was on the road so very noisy. Constant noise from the public till 4am. So couldn't open the window to negate the heat. The staff were excellent . Having said that I wouldn't use again, and wouldn't recommend it.

Good convenient location. Clean well appointed rooms. Staff welcoming and very helpful. Only issue is the room on the 2nd floor was unbearably warm and there was no way to manually control it. The staff provided a floor fan on our second night and moved us to an upper floor day 3 and 4. I would stay again but request a higher floor.

Temperature above 30 degrees in the room (it was 19 degrees outside!) and no way to cool it down, other than to open the window onto an extremely noisy and drunken high street or to put on a noisy fan. Terrible night’s sleep. This is a common and ongoing problem judging by other reviews.

When i arrived it was raining and door wasn't open so had to faff about ringing a number. Luckily they came to let me in quickly. Then i got to the room but as i entered the corridor i was met by a real change in temperature. It was very warm. The temperature in the room said 28° !! I tried to reduce it but it wouldn’t. The room had two windows open so they obviously knew it was ridiculously warm. I went for dinner with a local friend who suggested i ask for room change. When i asked i was told "not possible as place full". Reluctantly i slept with windows open and fan blasting on me which made the room noisy so difficult to sleep. At 6am we all got woken to a fire alarm. A few people popped head out of room but it certainly didnt look like a full hotel to me! Finally there is no hair dryer in the room and when i asked was told you need to.ring for one as they dont allow them in room dor health & safety risk! Its a 4 star apartotel with kettle's etc, and used by adult's. All places provide hairdryers usually, so again felt lazy and un customer focused! Worst still is there wasnt an internal phone so you had to dial using your own phone 🙄 it just felt silly. I wouldn't recommend. The shower door was also broken and kept coming off it slider.

The property was ok and the staff friendly. However the corridors and bedrooms were far too hot and there was no air conditioning available and a minimal window to ventilate so very uncomfortable to be in

Hotellet ligger vid en väldigt trafikerad gata

A new hotel - I stayed on the 6th floor which was clearly brand new. The hotel was very clean and a pleasant stay overall. Some teething issues in that some of the appliances were not working (microwave) as they were brand new and not used before, but I am sure these will be ironed out in due course. No air conditioning though, and even though it was only an 18 degree day, it was very hot in the room. My room (suite) did not have a window, but a fan was provided which helped. Staff extremely helpful throughout.

Stylish

Probably the single cleanest place in hastings. Great room. all furniture and fittings brand new. Staff were very friendly. Well done Vive team.

Poor service at check in