Anuncian hotel de 5 estrellas Tienen 3 velitas chiquitas las prendimos y se nos quemó una punta de una toalla muy usada y no la cobraron en 45 soles Habíamos dejado a las 10:00 AM el cuarto Con nuestras Maletas guardadas y nos cobraron el hotel muy feo con desayuno nada apetecible sin servilletas Perdón pero no es como lo anuncian en la página Aguas Calientes Peru

Located near the hot springs and uphill from the train.

Quarto muito confortavel com uma bela vista da cobertura, durante o café da manhã. Atendentes simpáticos

Great location & staff. Clean rooms. Comfy pillows. Great customer service, picked up bags at train station for us! Can be a little loud at night.

Nice rooms, great view from breakfast room with nice continental buffer

En general aceptable. El hotel cuenta con muy pocos servicios, aunque por supuesto resulta casi imposible que alguien pase más de 1 noche en Aguascalientes. El WiFi casi no existe en las habitaciones y es lento en el lobby. El personal del hotel no es amable, pero tampoco grosero. Simplemente no realizan mucho esfuerzo. Las habitaciones están limpias, lo mismo que los baños, que se agradece mucho, pero las vistas son horrorosas, y en las noches es muy difícil descansar por el ruido de fiestas o bares. Aceptable, pero creo que hay mejores opciones.

This hotel is an easy walk from the train station and will provide provide you with a good venue for your hike or bus trip to Machu Picchu. The staff are super helpful and one of the best features is that they will meet you at the train station with your luggage for departure!

We were a bit disappointed. The room lacked some itens we judged that would be in there considering the price of the hotel: safe and minibar. The floor was too cold and we felt as if in some sort of hut, because of the partially wooden ceiling. The pros: the complimentary water bottles and the lobby tea service were nice, as well as the restaurant area. The hotel is well placed, with many restaurants around it. As almost everything in Machu Picchu Pueblo / Aguas Calientes, it is located on a hill and it gets tiring walking up and down to get to the hotel.

Café da manhã delicioso. Não tem ar condicionado, talvez no verão seja muito quente.

This was a very nice modern and centrally located hotel. The staff was great. The room and bathroom were clean and comfortable. The bathroom was pretty small but it had a nice shower and sink area. Instead of bottles of soap, they have prefilled bottles of liquid soap/gel that are hanging near the sink and in the shower. The only down part was that our window faced a wall and the bathroom had a glass window that face the hallway and could be opened from the hallway. We placed a hanger in the space so that it couldn't be opened from outside.

The hotel is located in the center of the very busy town, and is a solid option for a short stay on your way to Machu Picchu. The main isues we had with the hotel is bad smells, mostly coming from the streets, which are poorly isolated by the windows and create an unpleasant experience. Expect that, the staff, even though not really English speaking was indeed helpful, the breakfast served from early in the morning helps you to get to Machu Picchu by sunset. OK experience overall.

Apesar de pouco tempo no hotel, cheguei tarde para o check in e saí cedo no check out, pois intenção era conhecer Machu Picchu, mesmo no pouco tempo, percebi os funcionários muito solícitos, não havia falado nada sobre o horário de chegada e, na estação ao chegar, me deparei com plaquinha com meu nome e, o funcionário para me ajudara subir com a mala. Fora me entregarem a mala na estação no dia de embarque(para eu não ter que ir lá no hotel recolhê-la. O café da manhã é bom e começa bem cedo. O wi-fi, creio que seja em todo o pueblo, é ruim mesmo!

From my room the outside noise was veryVERY loud and went on until the early morning. There were no amenities at all not even a small bar of soap. On the plus side the staff was helpful.

I would have given this hotel perfect ratings, except for the super sketchy incident that took place when we were at breakfast one day. We went up for breakfast and the employee asked for our room number (not that uncommon in Peru/other countries we have been to). We told her and then ate our breakfast. We ate rather quickly because we wanted to get back to grab our backpacks and head out on our hike. As we were headed back down the stairs (probably 10-15 minutes spent at breakfast), we saw a man close our door and go around the corner of the dead end hallway into another room, leaving our door unlocked in the process (we had DEFINITELY locked it when we left). We went inside our room and nothing seemed to be disturbed (probably because we had returned so quickly). I could see the man peeking around the door of another room waiting for us to enter so he could leave; I went in the room and closed the door while my husband waited in the hallway. We were able to get the man's name and see his face, with the intent to report this employee to the front desk on our way down the stairs. When we got down there, it turns out that it was the front desk employee who was rummaging through our room! With this experience, I will never stay at this hotel again and also would not recommend it. It was stellar in every other feature, but had we stayed at breakfast longer, we could have potentially lost important items permanently due to the poor hiring strategies of the Hatun Inti Classic.

Very noisy until late night. No hot water for most of the times. Good Location.

Nice hotel. Nice staff. Breakfast could use some help. Overall, nice place.

The hotel was clean and had that classic charm- white plaster walls, dark wood beams. Situated on a corner with good restaurants. It was noisy at night. I would stay again!

Great location, nice breakfast (starting at 4:30, which is very useful if you want to catch an early bus to Machu Picchu), comfortable bed.

We were initially charged less for one night and the manager called us to pay a difference for what we should have paid. We were overcharged and the bathroom was not working, there was water coming from the floor and they still wanted more money. They finally moved us to another room that was smaller and had very few amenities. We were exhausted from a long walk and expected better service. Overall a very bad experience.

Rooms were tiny. Bathrooms were small. The room smelled musty. I think most hotels in Aguas Calientes are about the same. If you want better, pay for the 4 and 5 stars hotel.