This was a very nice historic hotel in a great location near Chateau Frontenac, however there were a few shortcomings as others have mentioned. We reserved the deluxe suite. I was aware that there was no elevator and thought we were on the third floor, forgetting that "European" floors start at zero. So we were actually on the fourth floor, which was 52 steps from the lobby. And we had a loft bedroom in addition to the regular bedroom, which was another 12 steps up for a total of 64. Slightly challenging for two women and a decent amount of luggage. The unit was nice with the original stone walls, however the loft ceiling height was only about 5' 3" so I was not able to fully stand up in there. That should have been mentioned on the listing. Getting up in the middle of the night was a challenge trying not to hit my head on the ceiling! The bathroom was very modern, however water pressure was very bad - slightly more than a trickle. That made showering a challenge. And the bathroom lighting over the mirror was poor making it nearly impossible to see to put on make up. Another bizarre thing was that there was an armoire to hang clothes, but the bar height was probably about 6 1/2 ft so a short person would not have been able to reach. There was also no place to put clothing in the bedroom or loft so I basically lived out of my suitcase. I do want to mention that Paula at the front desk was extremely nice and helped us plan several activities.