Ian
6,0
/10
Diulas 13 minggu lalu
Hotels.com verified review
Unfortunately what would have been an excellent stay was clouded by my check-in experience. I checked in very late at around 1.30am and had advised the hotel of this. The "Night Manager" was lounging on the foyer chairs when I arrived and seemed very disengaged and unfriendly. He gave me my room key and I was in total shock when I entered the room and saw what I thought were articles of clothing in the room as I searched for the light switch. I then heard movement and quietly asked if anyone was there. I then saw the figure of a female crawling out of the bed and apologised profusely as I quickly backed out of the room as quickly as I could. This could have been a very serious incident and I was very relieved that the woman, who seemed to be on her own, acted as peacefully and quietly as she did. I returned to the Reception desk and advised the Night Manager of the incident. Without so much as an apology, he issued me with another room key and sent me on my way. The rest of my stay went without incident and I found the Day Staff to be very efficient, engaging and friendly. The rooms were cleaned daily and overall the facilities were more than adequate. It was only my initial check-in experience that clouded my overall rating of the hotel.
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