For the price, the accommodation was fine considering it was high season in a resort town. Service was adequate but the room kitchen supplies were barely adequate. Was served by a young boy when we checked in and I find it is inadequate when family owned motels rely on kids to handle customer check-in. Don't blame the kids....they are kids and don't know as much as adults....having said that the family was also helpful and responsive to our requests for supplies and having TV set up.

The name of the motel says it all. Very basic and outdated. Using less dark colours would help to lighten up the room but still does the job for a stay in the Okanagan Valley.

The Plaza Motel was perfect for our young family of four. Having a separate bedroom was incredibly helpful!

close to shopping, lack of room service with some issues

This hotel was a terrible disappointment. the room was terrible. Small, dark, the wall was practically against the head board and the foot board. Counter tops were broken through and had exposed wood. I walked in and asked for a refund right away and the front desk lady was not only hard to understand but very difficult to deal with. Would not recommend to anyone. I could not leave there soon enough. I am not a picky person for hotels but this was ridiculous.Ended up stayin one of two nights because they would not refund me and had to pay them $45 to get refund for the second night. almost $200 for one night that was far from a holiday experience.

Room was not cleaned well. There was food from the previous guests left on the counter. The drain could not keep up with the shower so the tub filled while showering. Ceilings had water damage that hadn't been repaired.

There’s a pool not open. TV screen was damaged in room. An extra charge if you leave dishes in sink or if you have a late check out. Up to $25/hr.

BED BUGS... We did jot stay in this hotel and left. Very dirty. Owner did not even care when we brough to his attention about the bed bugs. We ask3d for refund but he said get it from Expedia.

Poory cleaned, over priced, not following covid rules.

Staff was pleasant, room was pretty clean but overall the place needs some upgrading

I checked in last night after driving 9 hours, I was being charged for an additional night which I had not agreed on. I only needed this place for one night. I got a tiny odd shaped room with a big queen size bed. I felt claustrophobic, I did mentioned it to the front desk to which they responded, this is what you chose next time read a description. I also was told the place is the cheapest in the area. At the end what choice did I have I was not given another similar option. However, I was given a kitchenette option for $45 more. Needless to say, I do not recommend this place and will not be returning.

Room was clean but very run down and beds were very uncomfortable

Even though it’s not a very fancy hotel, the room was in good condition. It had what I needed and was a good size. I like how there was a full fridge. The girl at reception was very friendly.

Not happy with the value for money!!!

It was quiet and good location. Very friendly staff. Rooms are older but very clean and all you need.

Just wish there could have been a comfy chair to watch tv instead of a bed.

It ca use a complete renovation...dingy roons...smelly and mold in vathroom...no fans in bathroom. Definitely would never stay there again...

This is an older tired motel - the room had a number of wires running al over to wall hanging equipment - it condition of the room looked shoddy. There were several light bulbs burned out - quality control was lacking.

Booked this hotel which was rated a 7 on Hotels.com. I was on the road and didn't have time to read reviews, etc. When I got to the hotel, it was a run down place and not anything close to what I would rate a 7. We got there at 8PM, and they were still cleaning rooms. I was taken to 2 rooms which were still in the process of being cleaned. The 3rd room I was shown which had supposedly been cleaned, was very outdated and not very clean. I left the property and did not stay there. The owner would not agree to refund my money through Hotels.com even though I had booked an hour prior to arriving. I would absolutely not recommend this property to anyone.

Air conditioner was not working efficiently