Was extremely looking forward to this stay and expected an upscale swiss experience. It was disappointing. A basic hotel with restaurant attached and operates more as a restaurant. Located in a neighborhood up 18hairpin turns. Basic accomodations. Breakfast was breads, cold cuts, cheeses, and swiss pourage. Upon arrival I was told my reservation was cancelled. Meanwhile I had the booking on my phone. Nothing had been cancelled on my end. I had to to pull teeth to get a room in the dark up a straight hill at 9pm after driving on vacation 2 hours to checkin. She said I should be thankful. Which i was until I was charged $2 less for a basic room and I booked a premium room. When I showed the original reservation upon check out the host owner male got extremely agressive. As if customer service and just having a room should be enough. I tried to get a tea and got yelled at! Very uncomfortable surroundings for a hotel. Zero hospitality. Felt like I was staying in a restaurant with kids running up and down the halls screaming.
