Great hotel, but unfortunately room was right next to the lift so a bit noisy. On check in we were also told our room was not ready so we were kindly given a couple of free drinks vouchers. After sitting for a short while we were then told this was a mistake and our room was actually ready it was someone else’s room that wasn’t so could they have their drinks vouchers back.
When checking in I always ask, not to have a room not next to the lift, only to be told this was not possible as the rooms were already allocated despite checking in early on. Clearly, my request was just too much work for someone to sort. Sad really as this hotel is normally superb.